Advanced Customer Service Representative

Job Overview

Advanced Customer Service Representative

Location:

Dayton, OH;
White Bear Lake, MN;
Amsterdam, NY.

Compensation: $25 per hour (actual base offered may vary based on qualifications, experience, skills, education, certifications, and location).

• Autonomously manage and own multiple solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Resolve all customer needs including orders, requests, and follow‑up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work products, including internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach/mentor to other CSRs.
• Continue to sharpen skills and drive personal growth, enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

• High school diploma or equivalent and at least 2 years of experience in customer service or a related area.
• Familiarity with standard concepts, practices, and procedures within a particular field.

Employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.