Deposit Operations Specialist

North Star Bank is an independent, locally owned community bank with a proud tradition of sound management and integrity. Established in 1947, we have been continuously committed to providing quality, customized banking service for personal and commercial financial needs. Whether it is assisting a newfound customer or cultivating the current relationship we provide banking solutions convenient for our customers that meet their needs.

North Star Bank proudly reinvests in the neighborhoods in which you live and continues to serve the community we have been part of for more than 75 years.

Under the general direction of the VP of Operations, this position will perform a variety of operational and accounting functions with a coordinated and consistent approach to risk management. The role requires a solid understanding of deposit operations and the legalities that can arise, serving as a point of contact for escalated inquiries. Responsibilities are moderate to complex and have a regulatory, monetary, or potential reputational risk impact if not handled in a timely manner.

The incumbent interacts with both customers and staff regarding areas of concern.

Key duties include file maintenance, fraud processing, legal requests such as subpoenas, levies and inquiries, new CD and CD renewal amendment processing, preparation of unclaimed property reports, dormant account monitoring and resolution, return mail research, digital payment troubleshooting, wire transfer processing (including UBB creation or verification under dual control), updating customer debit card profiles for travel requests or Enfact cases, monitoring POS disputes, and document imaging responsibilities.

Other duties may include exception item processing (EIM), mobile deposit processing, reconciliation of ATMs and teller activities for both locations, decision‑making on large dollar‑hold items, monitoring contact‑us and e‑star logs and referring inquiries to the appropriate department, and hard‑copy document filing. As this position evolves, the incumbent may learn some cash management tasks.

The individual is responsible for ensuring compliance with all bank policies and procedures, as well as applicable state and federal banking regulations including, but not limited to, ACH rules, BSA and OFAC requirements, Regulation DD, Regulation E, Reg. Flag, and Regulation CC.

UMACHA certifications requested:
Accredited ACH Professional (AAP) and National Check Professional (NCP).

• Professional knowledge generally acquired through an associate’s or bachelor’s degree program.
• Ability to demonstrate knowledge and business acumen in bank operations.
• 1-3 years in a customer service role.
• 3-5 years of extensive experience in a bank operations environment.
• Experience working with fraud cases.
• UMACHA National Check Professional Certification (NCP), required.
• UMACHA Accredited ACH Professional (AAP), required.
• ECCHO rules for Check Education and Compliance.
• Working knowledge of Excel, Microsoft Word, and Outlook.
• Fiserv Core banking system beneficial.
• Audit background helpful.

Hours:

8:30am - 5:00pm, Monday - Friday. This is not a remote position.

Address: 4661 Highway 61, White Bear Lake, MN 55110.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.