Operations Manager

Solid Ground, 3521 Century Ave North, White Bear Lake, MN 55117, USA

Solid Ground (SG) is an award‑winning nonprofit organization whose proven, holistic approach helps families build the strong foundations they need to emerge from homelessness into a brighter future. Through safe, affordable housing and innovative supportive programming, Solid Ground helps families transition to a higher‑level of self‑sufficiency and break the cycle of homelessness and poverty for the next generation.

At the heart of Solid Ground is the belief that housing stability is fundamental to the healthy development of children and to a family’s ability to be contributing members of the community. Solid Ground currently runs eight programs in suburban Ramsey and Washington Counties and houses over 660 individuals annually. Our mission is to prevent and end homelessness for families with children in the communities we serve through housing, resources, and opportunity.

$61,000 - $66,000 annual salary range depending on qualifications and level of experience

• Paid vacation and sick time
• 12 paid holidays
• Competitive health, dental, and vision insurance
• Health Savings Account (HSA) and options for Flexible Spending Accounts (FSA)
• Long‑term disability insurance – the employer pays the premiums
• Employer‑paid basic life insurance with the option for additional coverage paid by the employee
• Voluntary benefits:
  Accident, hospital indemnity, critical illness, short‑term disability insurance
• SG sponsors a retirement plan with automatic enrollment at 3% and a 3% employer match after one year of service, plus immediate vesting.

Because Solid Ground is a member with Metropolitan Alliance of Connected Communities (MACC) who partners with St. Mary’s University, Solid Ground employees and their spouses are also eligible for the following benefits y’s University:

• Discounted tuition for Bachelor’s, Master’s, and Doctorate programs
• Access to advancement (internships, job placement, field practice)

Solid Ground is hiring an Operations Manager to provide operational leadership for workplace systems, administrative services, front desk operations, and organizational coordination across Solid Ground’s office locations. This role supervises the Office Coordinator and supports staff, leadership, residents, and community partners while ensuring efficient, organized, and effective day‑to‑day operations.

• Supervise the Office Coordinator, including providing coaching, guidance, training, and performance oversight to support effective operations.
• Lead front desk operations at Solid Ground’s main East Metro Place office location while supporting inventory and operational needs across multiple scattered‐site locations.
• Develop, implement, and maintain scalable front desk procedures, workflows, and training resources; serve as the primary escalation point for complex front desk, safety, or visitor situations.
• Manage the organization’s main phone line, general information email inbox, and communication workflows across multiple platforms, including intranet updates, ensuring accurate, timely, and consistent responses.
• Oversee incoming and outgoing mail, deliveries, supply coordination, and organization‑wide inventory systems across all sites.
• Ensure office environments and meeting spaces remain organized, accessible, and professionally maintained.
• Lead operational logistics for office closures and community meetings, including communication planning, scheduling, and coordination with staff, vendors, and leadership.
• Partner with the Director of Operations on safety and security oversight, including implementation of organizational safety policies, operational procedures, and risk mitigation.
• Support leadership meeting logistics, including setup, agenda distribution, and material preparation for all‑staff, leadership, and board meetings as needed.
• Partner with the Director of Operations to support operational planning, track action items and project milestones, and ensure timely follow‑through on organizational priorities.
• Maintain confidentiality of sensitive organizational, board, resident, and personnel…