Automotive Service Director

Job Details

Job Location:

Buerkle Honda – White Bear Lake, MN
Position Type:
Full Time
Education Level: 4 Year Degree
Salary Range: $ - $ Base+Commission/month

Travel Percentage :
Seldom

Job Shift: Day
Job Category:
Executive
Honda Service Director

Buerkle Honda is seeking an experienced Honda Service Director to lead one of the highest-performing service departments in the region. This is an opportunity to take an already successful operation and elevate it to an even higher level, focusing on coaching people, improving processes, developing technicians and advisors, and delivering exceptional customer experiences while driving profitability.

• High-volume, well-established Honda dealership
• Strong customer retention and CSI performance
• Stable, experienced team of advisors and technicians
• Modern facility with excellent equipment
• Outstanding reputation in the Twin Cities
• Family-owned organization focused on long-term success
• Competitive compensation with performance incentives
• Comprehensive benefits package
• Paid vacation and holidays
• 401(k) with company match
• Health, dental, and vision insurance
• Ongoing Honda and leadership training

• Lead, coach, and develop Service Advisors, Technicians, Dispatch, Warranty, and Support Staff
• Drive customer satisfaction (CSI) and customer retention
• Improve labor sales, parts sales, technician productivity, proficiency, and efficiency
• Maintain exceptional workflow and shop capacity management
• Ensure Honda warranty compliance and dealership policy adherence
• Monitor key performance indicators (KPIs) including Labor Gross Profit, Effective Labor Rate, Hours Per Repair Order, Technician Productivity & Efficiency, Customer Pay Sales, Warranty Performance, CSI, and Fixed Absorption
• Recruit, hire, and develop top talent
• Build a culture focused on accountability, teamwork, and continuous improvement
• Partner closely with Parts, Sales, and Executive Leadership to achieve dealership goals
• Maintain a safe, organized, and efficient service operation

• 10+ years of automotive service management experience
• Previous Honda dealership experience strongly preferred
• Experience leading high-volume dealership service departments
• Strong understanding of fixed operations financials, reporting, and KPIs
• Proven ability to improve profitability while maintaining exceptional customer satisfaction
• Experience coaching, developing, and leading Service Advisors, Technicians, and department managers
• Excellent leadership, communication, organizational, and problem-solving skills
• Knowledge of Honda warranty procedures and OEM standards
• Ability to analyze operational data and implement process improvements that drive results
• Proficiency with dealership management systems, including CDK Drive (preferred)
• Experience utilizing MyKaarma for customer communication and service workflow management (preferred)
• Experience with Rapid Recon or similar vehicle reconditioning management software (preferred)
• Valid driver's license with an acceptable driving record
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of data analysis software packages
• Working knowledge of customer relationship management (CRM) packages
• Outstanding negotiation skills
• Excellent written and oral communication
• Proven knowledge of performance evaluation metrics in a business setting
• First-class people skills

• Elevating customer experience
• Developing future leaders
• Driving continuous operational improvements
• Maximizing technician productivity
• Strengthening advisor performance
• Growing fixed operations profitability
• Building a culture that employees are proud to be part of

• Competitive base salary
• Performance-based bonus program
• Total compensation commensurate with experience

Buerkle Honda has built its reputation by investing in great people and providing an exceptional ownership experience for our customers. If you're looking for an opportunity to lead a successful Honda service department with the resources, support, and culture to achieve even greater results, we'd like to hear from you. Apply today and help lead the next chapter of excellence at Buerkle Honda.