Facilities Lead

Overview

Facilities Experience Lead

Job Location:

US-NY-White Plains

• Support Sodexo in the operation of the workspace, reception, security and employee services, focusing on service quality standards, deadlines, proper procedures, safety, consistency, and an engaging workplace experience.
• Act as a resource for employees by addressing questions, concerns, or challenges related to the office environment, guiding employees to appropriate solutions or support.
• Review service performance and activity reports with Sodexo and internal teams; ensure accurate documentation and identify opportunities for improvement aligned with established standards.
• Provide ongoing feedback to the Sodexo team lead to maintain service quality and a positive employee-facing experience.
• Contribute to continuous improvement by reviewing workplace processes and identifying opportunities to enhance efficiency, productivity, and overall employee experience.
• Assist with facilities-related tasks, including coordinating repairs, reporting security concerns, and supporting branding updates as directed.
• Troubleshoot facilities issues with Sodexo and tenant property managers.
• Perform research, develop potential solutions, and create scope of work documents for review and approval.
• Help facilitate building sustainability and recycle initiatives in partnership with internal Danone groups.
• Coordinate with Communications and Executive Assistants on meeting room needs and event schedules.
• Maintain a professional image of the company by keeping office areas, conference rooms, loading docks, and break rooms in good condition.
• Serve as the on-site first point of contact for issue resolution, escalating complex scenarios to a supervisor as needed.

• Bachelor's Degree or 5 years of relevant experience
• Proficiency with MS Word, Excel, Power Point
• Working knowledge of basic office equipment
• Organized with a high degree of accuracy
• Ability to multi-task and prioritize in a fast-paced environment
• Strong analytical skills
• Professional demeanor, confidentiality, and high level of professionalism
• Ability to adapt to changing priorities in a high-growth environment
• Excellent verbal communication skills, both by phone and in-person
• Commitment to excellent customer service for internal and external customers
• Team player who can also work independently
• Able to think independently
• Willingness to travel between office locations and events

The salary range for this position is $85k-100k USD. The exact salary offered will depend on factors including relevant experience, geographic location, internal equity, and market conditions. Danone North America offers a performance-based bonus and a comprehensive benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave.

Danone supports a hybrid work environment.

Life at Danone
With approximately 5,000 employees and 13 production locations across the U.S., our culture and growth opportunities are strong. Learn more about Life at Danone.

Our Brands
Join us to work with brands such as Activia, Dan Active, Danimals, Dannon, evian, Follow Your Heart, Happy Family Organics, International Delight, Light + Fit, Nutricia, Oikos, Silk, So Delicious Dairy Free, STK Cold Brew Coffee, Too Good & Co, YoCrunch.

Our Purpose
We aim to make a positive impact by bringing health through food to as many people as possible and are proud to be the world s largest B Corp.

Our Benefits
Physical Wellbeing: medical, dental, vision with strong cost-sharing. Mental Wellbeing: fitness discounts, flexible time off, hybrid schedules, and mental health programs. Financial: performance-based bonus, 401(k), tuition reimbursement, employee discounts. Family Care: parental benefits, fertility, surrogacy, adoption benefits, and pet insurance.

Equal Opportunity Employer
Danone North America is an Equal Opportunity employer. We provide equal employment opportunities to all qualified persons without regard to legally protected characteristics. For our EEO policy statement and your EEO rights, see our policy documentation.

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