Assistant Insurance Fund Services Representative

Assistant Insurance Fund Services Representative

Responsibilities include, but are not limited to:

• Manage day-to-day duties as a medical only Case Manager in the Group 90 Segment.
• Work-up and process Workers' Compensation claims.
• Approve and deny medical bills.
• Respond to claimant and provider inquiries via phone and email.
• Routinely communicate with employers to obtain info about claims.
• File forms and correspond with the Workers' Compensation Board.
• Review claims for retirement or transfer to lost time units.
• Complete other tasks as assigned or as needed.

Minimum Qualifications:

For appointment via NY HELPS:

• Four years of customer service experience that required independence in both verbal and written communication responsibilities; OR
• Associate's degree or higher and two years of customer service experience as described above.

For competitive appointment:

• Transfer:
  Current New York State employee with one year of permanent competitive class service in a title eligible for transfer under Section 70.1 or Section 52.6 of Civil Service Law. Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade. Eligible titles include, but are not limited to:
  Administrative Assistant 1, Office Assistant 2, Program Aide.
• Reinstatement:
  Candidates who have previously held the Assistant Insurance Fund Services Representative title, or a transferable title, may be eligible for consideration for reinstatement.

For 55b/55c Program appointment:

• This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the 55b/c Recruitment Resources Center.

Additional Comments:

Please Note:

• If you have questions about your eligibility, please contact the Personnel Department at

To Apply:

• Please send your resume and cover letter to  and reference the NYSIF Vacancy Posting Number in the subject line of your email.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF's Reasonable Accommodations mailbox at

Additional Information:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Please note, the salary range displayed includes special salary treatments, such as location pay.

Some positions may require additional credentials or a background check to verify your identity.