Program Assistant

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Part Time White Plains, NY, US

5 days ago Requisition

Salary Range: $18.00 To $21.00 Hourly

Reports to:Site Coordinator
Program:Sterling Community Center (SCC)
Location:White Plains
Hours Per Week:14
FLSA Status:Part Time,Non-exempt

Salary Range
: $18-$21 per /hr

Join Us!Join us at Greater Mental Health of New York, where our mission is to promote mental wellness through advocacy, community education, and direct services. We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration. With evidence-based practices and a focus on trauma-responsive care, our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community.

If you're passionate about making a difference in mental health and creating brighter futures for individuals and families throughout the Lower Hudson Valley region,

Summary

Description:

The Program Assistant is responsible for supporting administrative functions within the Sterling Community Center as necessary to ensure the smooth and orderly operation of the program. The Program Assistant will also act as the receptionist, meeting and greeting clients, staff, and community visitors in a positive and courteous manner. The Program Assistant will work with a person-centered, trauma-informed philosophy in alignment with the values of Greater Mental Health of NY and respond to calls on the Information and Referral Line.

Responsibilities:

• Provide person-centered, recovery-oriented service to all visitors to the Community Center.
• Handle incoming calls while maintaining polite, consistent professionalism and etiquette.
• Take and deliver messages from the general voice mailbox and emails to Community Center staff.
• Track Community Center attendance and service data as needed.
• Assist with filing, faxing, and other administrative functions.
• Maintain inventory and ordering of supplies and office needs in collaboration with the Site Coordinator, agency systems, facility, and IT, amongst others.
• Generates, compiles, and disseminates reports related to program service delivery, chart completeness, and productivity.
• Contributes to the daily operations of a peer professionally run community center, promoting a culture grounded in mutuality, recovery-oriented principles, and trauma-informed interactions.
• Strong communication andhuman relations skills.
• Understanding of front desk operations.
• Patience, flexibility, professionalism, and the ability to work in a busy office with many disruptions.
• Familiarity with and ability to use an Electronic Health Record system.
• Demonstrated dedication to promoting recovery and recovery-oriented principles.

Key Performance Indicators (KPIs):

• Percent of phone calls resolved without escalation.
• Effectiveness in supporting administrative tasks and compliance with office procedures, amongst other related administrative tasks.
• Filing/system maintenance completion and accuracy.
• Timeliness of requested reports, data, and task completion.
• Client satisfaction.

Requirements:

• High school diploma/GED or equivalent required.
• Minimum of two years of reception experience in a fast-paced office, preferably in a medical or community mental health office.
• Peer Professional Experience and/or Certification highly valued.
• Demonstrated proficiency with MS Office Suite and database applications.
• Must be reliable and responsible, demonstrating the ability to work both independently and as part of a team.
• Must show initiative and exercise good judgment.
• Experience with EHR (Electronic Health Records).
• Fluen…