Donor Experience Specialist

Position Summary

The Donor Experience Specialist supports the major gift team by leading the Foundation’s high-level special events and meetings. Reporting directly to the Assistant Vice President of Major Gifts, the Donor Experience Manager will work in tandem with Foundation and Hospital Leadership, Board members and physicians to create and execute a comprehensive annual event schedule, including but not limited to in-home receptions, group tours of different facilities, physician panels, Foundation Board and Campaign Committee meetings and specific third-party events.

The Donor Experience Specialist will also work in conjunction with the foundation operations team on event attendee research, follow-up and stewardship, as well as proposal writing and operational efforts as needed.

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Supports and delivers the strategy and execution of all high-level events, helping to expand the reach to new donors and stewarding existing donors.
• Oversees the logistics and details of each event, including but not limited to invitations, invite and RSVP lists, timelines, run of show and minute-by-minute breakdowns, budgets, vendor contracts, speakers/presenters, attendee bios, leadership briefings, and post-event recaps and analysis with a tactical focus on continual improvement for future events.
• Communicates effectively with both internal and external stakeholders on behalf of the Foundation team, helps arrange event logistics and coordinates with other departments and individuals as needed/appropriate.
• Collaborates with AVP, Major Gifts, SVP, Development, and leadership to identify and create new opportunities for donor engagement.
• Works in tandem with Major Gifts and Operations teams to oversee the two major external events – annual Golf Classic (typically June) and annual fall Gala.
• Actively contributes to the major gifts and operations team; leads by example; collaborates with trust.
• Supports the Operations team on event attendee research, prioritization, and follow up as well as stewardship, proposal writing, and gift processing as needed.
• Performs all other related duties as assigned.

• 1-3 years of relevant experience
• Bachelor’s Degree required
• Experience in high-level event planning required; hospital or healthcare environment experience preferred.
• Possession of high degree of emotional intelligence, strong leadership, persuasion, and negotiation skills.

• Exceptional interpersonal skills
• Executive presence
• Strong problem solving, judgement and decision-making skills
• Ability to maintain composure under stress
• Ability to work professionally and efficiently with Senior Leadership, Board Members, Donors, Volunteers, staff, and vendors
• Self-starter, self-motivated and ability to work without supervision
• Flexible, organized and able to assess priorities
• Excellent computer skills, including Windows, Excel and Internet