Care Team Member

At SOL Mental Health, we’re redefining what’s possible in mental health care—starting with you
. As an early‑phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable.

• True ownership opportunities in a growing organization where your ideas can become organizational standards
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross‑functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management

Building a leading mental health practice is challenging—we don’t pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won’t disappear into the machinery of a large organization; they’ll visibly shape our practices, culture, and success.

• We Lead with Heart
• We Look for the Good
• We Strengthen Each Other
• We Strive for Excellence
• We Break New Ground

Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.

• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

• Clinical exposure or Medical Assistant experience including reading medical records, supporting medication workflows, coordinating with pharmacies, and assisting with prior authorizations.
• MA Certification is a plus.
• Able to effectively manage difficult situations and de‑escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft Office products and ability to learn clinic operations technology systems.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively communicate over the phone, computer, and face to face.
• Must be able to lift up to 15 pounds at times.
• This is a Full Time, in‑person role based out of our Westchester County locations.

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Paid Time Off & 10 Paid Holidays
• 401(k) with employer match
• Short & long‑term disability
• Life insurance
• Employee Assistance Program (EAP)

The estimated hourly compensation for…