Salesforce Change Management & Training Consultant

Trans Union`s Job Applicant Privacy Notice

Personal Information We Collect Your Privacy Choices

The Change Management team supports the Tru Ops technology ecosystem, anchored by Salesforce and supported by a portfolio of integrated platforms that enable end-to-end business processes from lead acquisition through customer service, delivering modern digital experiences, automation, analytics, and AI capabilities. The team partners with functional leaders (marketing, sales, solutions, legal, operations), business partners, and implementation teams to strengthen change readiness, user adoption, and long-term proficiency.

This role will support the Senior Director, Change Management, Training and Communications.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

• Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.
• Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption.
• Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones.
• Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks.
• Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application.
• Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities.
• Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements.
• Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs.
• Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.
• Evaluate training effectiveness, user readiness, and adoption feedback to identify risks and recommend improvements.

• Four or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation.
• Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.
• Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training.
• Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups.
• Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment.

• Experience supporting Salesforce implementations, enhancements, or user adoption initiatives.
• Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption.
• Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources.
• Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content.

• Experience working in financial services, healthcare, high-tech, or another compliance-intensive and operationally complex environment.
• Bachelor’s degree in education, business, instructional design, or a related field, or equivalent professional experience.
• Prosci, ADKAR, training, facilitation, or instructional design certification.
• Experience using AI-enabled productivity tools, including Microsoft Copilot, to support training, content development, or enablement activities.

• For Your Health:
  Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose…