Project Manager, Operations Management

PROJECT MANAGER

NEW YORK CITY, USA

Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex across Monday, Tuesday, and Friday.

A benchmarked salary between $70,000 - $80,000 based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work.

We're part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant.

Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life.

As Project Manager you'll be responsible for delivering our briefs on time and on budget. Taking the reigns on implementing effective ways of working across your accounts, crafting project plans and managing resource to deliver seamlessly.

It's a collaborative role that works closely with Client Services, Operations and all of our delivery team members. We're looking for someone who does what they say they'll do to build trusting relationships, as well as a great communicator who can make sure the team knows exactly what’s expected of them at all stages.

We use a tool called Productive & Click Up that you'll spend most of your days in, building project plans, scheduling resource and reporting on progress - so previous experience in a similar tool would be beneficial.

• Project Management: you'll lead the day-to-day operations of your clients including timelines and project plans, implementing ways of working and managing resource requirements

• Commercials: you'll proactively solve commercial & operational challenges, escalating to key stakeholders both internally and externally, when required, as well as sharing recommendations on how to solve these challenges

• Using Productive: you'll support with administration and management of Projects and Pipeline in our agency-management software (Productive), ensuring everything is set up accurately, managed efficiently and reported on regularly

• Reporting: you'll make sure timesheets are updated on time each week and report regularly on how we're burning down on budgets with recommendations for improvement

• Operations: you'll work with our central UK Operations team to ensuring the right skill set & experience is matched and allocated to each brief and scope of work, and help to schedule resource for the US team in Productive based on project plan

• Day to day: You will encourage a seamless working relationship between…