Account Manager, Client Services

Highsnobiety is a platform dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening - we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts.

And we want you to be a part of that!

We are looking for an experienced Account Manager, Client Services to join our award-winning in-house creative agency, Highsnobiety+. In this role, you will lead the execution of engaging, on-brand B2B campaigns, grounded in a deep understanding of the client, creative brief, and overall campaign vision.

Embedded within our B2B division, you’ll collaborate closely with internal teams across our creative agency to produce culturally relevant, strategic content that helps our partners connect authentically with a young, style-conscious audience. We're looking for a reliable, self-motivated team player who thrives in a fast-paced, creative environment and is committed to delivering best-in-class work and building lasting client relationships.

• Strategically plan, organize, and oversee client and in-house project timelines from inception to completion, working closely with creative teams, production, brand partnership, editorial, and global counterparts.
• Collaborate closely with the Senior Director and Head of Client Services to ensure cross-functional alignment, uphold client satisfaction, and inform broader business decisions tied to project performance and team resourcing.
• Develop and maintain comprehensive campaign timelines and budgets, ensuring smooth execution and effective resource allocation across teams.

• Ensure all projects are delivered on schedule, within defined scope, and within budget parameters, carefully monitoring progress and adjusting as needed.
• Maintain accountability across internal and external teams to meet established deadlines and drive project efficiency.
• Serve as the primary liaison between clients and Highsnobiety+, ensuring clear communication of deadlines, budgets, and approvals, and optimizing outcomes for both parties.
• Proactively identify potential challenges or obstacles in project delivery and take corrective action to minimize their impact, ensuring timely resolution and maintaining project momentum.
• Cultivate and maintain strong client relationships throughout the project lifecycle, fostering trust and satisfaction to drive client retention and future business.
• Maintain a comprehensive understanding of project status at any given moment, providing clients with timely, transparent updates and setting clear expectations.
• Accurately track revenue, costs, and manage profit and loss statements for individual projects to ensure financial performance aligns with goals.
• Organize and archive all project assets, ensuring efficient project management and availability for future reference, and maintaining a structured archive system.
• Collaborate with external vendors and maintain positive, productive working relationships to ensure quality deliverables and optimal outcomes.
• Proactively identify opportunities for operational improvements and evolving best practices that enhance overall workflow efficiency and project excellence.
• Your role is pivotal in delivering a seamless and exceptional experience to our clients, ensuring the successful execution of projects while driving client satisfaction and business growth.

• A minimum 3 years of Project Management/ Account Management experience, ideally within the creative, media, or publishing industries.
• Proficiency in delivering exceptional customer service with the ability to communicate effectively to partners, offering white-glove…