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Customer Experience Project Coordinator
Job in
City of White Plains, White Plains, Westchester County, New York, 10601, USA
Listed on 2026-01-29
Listing for:
Private Label Staff
Full Time
position Listed on 2026-01-29
Job specializations:
-
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Overview
Customer Experience Project Coordinator.
Location:
White Plains, NY (Hybrid – office, remote, and field coordination). Department:
Operations / Customer Experience.
Reports To:
CEO.
Precision Solar is seeking a Customer Experience Project Coordinator to support homeowners through the full solar journey — from contract signing through post-installation support.
Key Responsibilities- Act as the primary point of contact for customers once a project is sold.
- Coordinate project updates between customers, installation partners, and internal teams.
- Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
- Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up.
- Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
- Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
- Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.
- Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
- Suggest process improvements to enhance customer experience and reduce delays.
- 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
- Strong organizational skills; comfortable managing multiple projects and deadlines.
- Excellent written and verbal communication; confident on phone, email, and text.
- Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
- Comfortable using CRM and/or project management tools.
- Consistently professional, patient, and customer-focused.
- On-time completion of key project milestones
- Customer satisfaction / NPS after installation
- Average project timeline (contract → PTO)
- Number and speed of resolved issues / escalations
- Accuracy and completeness of project documentation
Salary:
- Base Salary: $65,000
- Bonus:
Up to ~5–10% based on customer satisfaction and project KPIs
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