Customer Service Rep

Customer Service Representative – Government Licensing Support

Pay: $15-$20/hr
Duration: 6-month contract
Location: 100% Remote

The Customer Service Representative provides technical and customer support to internal and external clients, with a focus on assisting businesses with state licensing needs. This role involves researching business licenses, supporting customers through licensing processes, and resolving application or system-related inquiries.

Candidates with government, public sector, or regulatory experience are strongly preferred. The role requires strong analytical skills, attention to detail, and the ability to communicate complex information clearly to business owners and stakeholders.

• Research state business licensing requirements and regulations
• Provide support to businesses regarding licensing applications and processes
• Assist customers via phone, email, live chat, and remote support tools
• Troubleshoot application and system-related issues
• Analyze customer inquiries to determine root cause and resolve issues efficiently
• Document cases clearly and accurately within support systems
• Collaborate cross-functionally to resolve procedural, operational, and technical issues
• Escalate complex cases when additional expertise is required
• Provide timely updates to stakeholders regarding issue status and resolution
• Contribute to knowledge sharing and documentation to reduce recurring inquiries
• Maintain working knowledge of government licensing processes and related systems
• Demonstrate professionalism and strong customer service standards
• Build positive relationships with internal teams, businesses, and external partners
• Communicate clearly in written and verbal formats

• Education
  :
  High school diploma or equivalent required;
  Bachelor’s degree preferred
• Government, public sector, regulatory, or licensing-related experience preferred
• Minimum 2 years of client-facing or customer support experience
• Experience researching regulations, policies, or compliance requirements highly valued
• Experience supporting businesses or customers through application or approval processes preferred
• Ability to work cross-functionally and manage multiple cases simultaneously
• Preferred knowledge of CRM platforms (e.g., Salesforce), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Server products (Windows Server, SQL, MS Project), Visio, Microsoft Access, Business Objects

• Strong analytical and research skills
• Problem solving and decision-making abilities
• Excellent written and verbal communication skills
• Attention to detail and organizational skills
• Ability to prioritize and multitask in a fast-paced environment
• Conflict resolution and customer service skills

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a
Referral Bonus for any candidate hired.