Healthcare Customer Service Representative

Key Responsibilities

• Handle 100–150 inbound calls per day from customers and clients.
• Provide high‑quality service while following defined scripts and call flows.
• Assist callers with questions related to pension plans, healthcare plans, disability benefits, and other financial information.
• Accurately document customer interactions and update internal databases in real time.
• Direct incoming calls through a high‑volume switchboard environment.
• Perform clerical and multitasking duties as assigned by management.
• Maintain professionalism, enthusiasm, and customer‑first communication at all times.

• 1–3 years of healthcare call center experience.
• Experience handling high call volumes.
• Ability to work the required schedule:
• Training: 8:00–4:30 or 9:00–5:30
• Post‑training:
  Must be able to work 11:00–8:00, including occasional Saturdays.
• Call center operates 8:00 AM–8:00 PM, Monday–Saturday.
• High School Diploma or GED.
• Strong data entry and multitasking skills.

• Bilingual (any language).
• Experience in:
• Healthcare customer service
• Medical call centers
• Customer support environments

• On‑site call center with 25–30 Customer Service Representatives across Pension, Healthcare, and PFA teams, plus 5 Appeals CSRs.
• Union environment with strong employee support and long‑term retention.
• Management is results‑driven but maintains a laid‑back, family‑like culture.
• Leadership includes four managers and a Call Center Director (Rey Lago).

• Union pension and comprehensive benefits
• Salary increases, bonuses, and paid vacation
• A workplace with very low turnover—many employees stay 15–30 years
• Weekly celebrations (cake for birthdays, anniversaries, etc.)
• Participation in charitable events
• A fun, engaging culture—Customer Service Week includes catered lunches, games, magicians, and more

This is a Contract to Hire position based out of White Plains, NY.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Feb 28, 2026.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.