Supervisor - White plains, NY

What’s in it for you?

• Great Base Pay
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as an LAZ employee, free of charge.

• Health Coaching & Resources – One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – You and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options

The Supervisor is responsible for the safe and efficient outflow of valet cars from the garage as well as the reverse lane operation. The position reports directly to the Facility Manager and acts in his stead when not available.

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day‑to‑day activities.
• Assists in establishing performance standards, recommending and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can‑do attitude, and willingness to help at all times.
• Assists customers over the intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of the weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greets customers by name, is responsive and timely with correspondence and problem resolution, and displays a caring attitude, developing rapport with the customer base.
• Accepts monthly and debit payments and processes credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

• High school diploma or GED required.

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team‑building and interpersonal skills.

• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant’s consideration for employment on such grounds.

This Employer participates in E‑Verify.