Customer Service Helpdesk Coordinator

Customer Service Helpdesk Coordinator

Location:

White Plains, NY | Salary: $42,000–$48,000

Excellent opportunity for a sharp, customer-focused professional looking to build a career in IT support, operations, or service coordination. This role is ideal for someone with strong customer service, call center, administrative, or helpdesk experience who enjoys helping people and solving problems.

What You’ll Do

• Serve as the first point of contact for employee IT support requests via phone, email, and ticketing systems.
• Create, track, and coordinate support tickets to ensure timely resolution.
• Communicate updates to users and provide outstanding customer service throughout the support process.
• Partner with technical teams to prioritize and elevate issues as needed.
• Maintain accurate documentation and assist with reporting and process improvements.

What We’re Looking For

• 1–2+ years of customer service, call center, administrative support, or helpdesk experience.
• Excellent communication, organization, and multitasking skills.
• Strong attention to detail and a positive, professional attitude.
• Comfortable using Microsoft Office/Microsoft 365.
• Experience with ticketing systems (Service Now, Jira, Track-It!, etc.) is a plus but not required.

Why Apply?

• Great entry point into IT and technology support.
• Opportunity to gain exposure to helpdesk operations and ticket management.
• Collaborative team environment with room for growth.

This position is perfect for a motivated, tech‑savvy candidate with exceptional customer service skills who wants to launch or grow a career in IT support.