Member Service Field Office Rep Bilingual

Job Title:

Member Services Field Office Representative Bilingual (Spanish)

Department:
Member Services

Location:

White Plains, NY

The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists ( Member Services Representatives) to join our team. We offer:

• Competitive Salary coupled with a great work/life balance
• Satellite Location in White Plains - 150 Grand St, White Plains, NY 10601
• Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
• Pension Benefitthat includes monthly employer contributions
• Retirement Benefitthat includes 3% 401K employer contributions
• Professional Coverage/Reimbursement includes Tuition Reimbursement Program
• Paid Time Off including vacation, personal, and sick days
• Federal Paid Holidays – Up to 11 days off with pay
• And more...
• Mission-driven, internal job growth opportunities

Bilingual: $60,035.19 - Per Collective Bargaining Agreement (CBA)

Non-Exempt (Eligible for OT per business needs)

35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members:

Under the supervision of the MS Supervisor, works as a benefit representative for Member Service to assist participants with information for all the benefits offered by the Fund. Stationed in a Field Office.

• Collecting and analyzing data/information/correspondence to resolve a problem in real-time, at high volume standards.
• Provide customer service to participants to resolve eligibility or Fund benefit issues.
• Educate participants about their Fund benefits through phone and walk-in interactions.
• Displayed expertise in all Funds (Health, Pension, Legal, Training Fund).
• Exhibit proficiency in all benefits (Empire-Health benefits including: Dental-Vision-RX-Eligibility-Mental Health-Pension-SRSP-Disability-COBRA-etc.).
• Handling of inquiries through vendors, Optical, Pharmacy, and Employee Assistance.
• Ability to handle escalated member issues on the telephone or face to face.
• Follow-up to completion (member notification whether verbal or in writing) complex issues, whatever the issue (i.e. pension, claim, etc.). Includes analyzing and interpreting related correspondence for Members.
• Proven proficiency in eligibility process, as well as all Benefit Systems, Pension & SRSP Processes, and Health.
• Representatives analyze and interpret customer phone, verbal, and/or written inquiries.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.
• Operating computers with multiple information screens to research and…