Member Service Field Office Rep Bilingual

Member Services Field Office Representative Bilingual (Spanish)

The 32BJ Benefit Funds is growing, and we're currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer:

• Competitive salary coupled with a great work/life balance
• Satellite location in White Plains - 150 Grand St, White Plains, NY 10601
• Comprehensive health package including medical, dental & vision coverage with no employee contribution to the premium for a family plan
• Pension benefit that includes monthly employer contributions
• Retirement benefit that includes 3% 401K employer contributions
• Professional coverage/reimbursement includes tuition reimbursement program
• Paid time off including vacation, personal, and sick days
• Federal paid holidays – up to 11 days off with pay
• And more... mission-driven, internal job growth opportunities

Annual salary clarification:
Bilingual: $60,035.19 - per collective bargaining agreement (CBA)

FLSA status:
Non-exempt (eligible for OT per business needs)

Work hours:

35 total (available shifts Monday-Friday 8:30am-6:00pm)

About Us:

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering health, pension, retirement savings, training, and legal services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: flexibility, initiative, respect, sustainability, and teamwork (FIRST).

By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Job Summary:

Under the supervision of the MS Supervisor, works as a benefit representative for Member Service to assist participants with information for all the benefits offered by the Fund. Stationed in a Field Office.

Essential duties and responsibilities:

• Collecting and analyzing data/information/correspondence to resolve a problem in real-time, at high volume standards.
• Providing customer service to participants to resolve eligibility or Fund benefit issues.
• Educating participants about their Fund benefits through phone and walk-in interactions.
• Displaying expertise in all Funds (Health, Pension, Legal, Training Fund).
• Exhibiting proficiency in all benefits (Empire-Health benefits including: Dental-Vision-RX-Eligibility-Mental Health-Pension-SRSP-Disability-COBRA-etc.).
• Handling of inquiries through vendors, Optical, Pharmacy, and Employee Assistance.
• Ability to handle escalated member issues on the telephone or face to face.
• Follow-up to completion (member notification whether verbal or in writing) complex issues, whatever the issue (i.e. pension, claim, etc.). Includes analyzing and interpreting related correspondence for Members.
• Proven proficiency in eligibility process, as well as all Benefit Systems, Pension & SRSP Processes, and Health.
• Representatives analyze and interpret customer phone, verbal, and/or written inquiries.
• Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.
• Operating computers with multiple information screens to research and resolve customer inquiries online.
• Ability to effectively communicate with the Union, Employers, Building Representatives, and Shop Stewards as well as Fund agencies, in order to resolve and coordinate Member issues and processes.
• Identify problems with participant interaction and provide examples to management.
• Ability to effectively communicate to Participants, including proficient handling of difficult communications and irate people.
• Perform other functions and administrative duties as necessary or as assigned by Management.
• Facilitate and attend Member and Employer Benefit Training seminars, membership meetings, field site visits, and Brigades on a voluntary overtime basis.

Qualifications (Competencies):

• Spent at least one year as a bilingual Member Service Representative with a proven track record of outstanding performance as a Member Service Representative. The candidate must also not have any disciplinary actions in regards to work performance or attendance and…