Customer Service Rep​/Sales Support

Customer Service Rep/Sales Support

Customer Service & Sales Support Specialist Specialty Product Distribution Westchester County, NY (On-Site) Are you someone who loves building relationships, solving problems, and keeping customers happy? Do you thrive in a fast-paced environment where no two days are the same? We are conducting a search for a well-established and growing distribution company seeking an experienced Customer Service & Sales Support Specialist to become an integral member of its team.

This is far more than a traditional customer service position. You'll serve as a trusted partner to customers while supporting the sales team, coordinating orders, managing product information, and ensuring a seamless customer experience from inquiry through delivery. If you enjoy wearing multiple hats, collaborating across departments, and making a meaningful impact every day, we'd love to hear from you.

What You'll Be Doing

• Serve as the primary point of contact for customers via phone and email.
• Build strong relationships by delivering exceptional customer service and timely communication.
• Support the sales team with quotations, order entry, pricing requests, and customer follow-up.
• Coordinate customer orders while working closely with operations and vendor partners.
• Monitor inventory availability and communicate product timelines.
• Maintain accurate customer, pricing, and product information within company systems.
• Resolve customer inquiries quickly and professionally.
• Assist with sourcing requests and special customer projects.
• Partner with multiple departments to ensure orders are processed accurately and efficiently.
• Contribute to a collaborative office environment where teamwork is valued.

What We're Looking For

• Minimum 3 years of Customer Service or Customer Sales Support experience.
• Strong communication and relationship-building skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with outstanding follow-through.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient with Microsoft Office and ERP/order management systems.
• Positive attitude with a genuine desire to provide exceptional customer service.

Why You'll Love This Opportunity

• Join a respected organization with more than 30 years of industry success.
• Become part of a collaborative, supportive, and people-first culture.
• Work closely with experienced leadership and a highly engaged team.
• Gain exposure to customer service, sales support, operations, inventory, and supply chain.
• Enjoy long-term career growth with a stable and expanding organization.

Compensation:
Up to $75,000, depending on experience.

This is a full-time, on-site position located in Westchester County, NY. If you're looking for an opportunity where your contributions matter, your ideas are welcomed, and your career can continue to grow, we'd love to speak with you.