Customer Support & Training Specialist - Media Monitors

Media Monitors is seeking a customer‑focused, technically minded Client Support & Training Specialist to join our growing team. This is a client‑facing role supporting users of our web‑based media monitoring and analytics platform.

We are looking for someone who enjoys helping people succeed, communicates clearly and professionally, is comfortable presenting and conducting virtual training sessions, and can explain technical concepts in simple, easy‑to‑understand language.

The ideal candidate is organized, dependable, positive, and able to thrive in a fast‑paced environment while contributing to a collaborative team culture.

• Provide front‑line client support via phone and email
• Troubleshoot and resolve issues related to our SaaS platform
• Conduct live online training sessions and product walkthroughs
• Assist clients with platform navigation, reporting tools, and website functionality
• Document customer interactions and issue resolutions within support systems
• Escalate complex technical issues to internal teams when necessary
• Collaborate with product and support teams to improve the customer experience
• Identify recurring customer concerns and provide feedback to help improve products and processes

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Experience supporting web‑based or SaaS applications preferred
• Prior experience in customer support, help desk, training, or account support roles preferred
• Strong organizational and multitasking abilities
• Comfort working with web applications and online tools
• Experience with CRM, help desk, or ticketing systems preferred
• Ability to manage multiple customer interactions while maintaining professionalism and attention to detail
• Familiarity with radio and television broadcasting, media sales, or broadcast sales is a strong plus
• Knowledge of commercial monitoring, media tracking, or advertising analytics is beneficial

• Respect for others and a strong belief that others should do this in return
• Full proficiency and understanding of job function
• Open communication with colleagues and direct reports that encourages collaboration and team consensus
• Strong problem solving skills
• Efficiency with independent work under minimal guidance
• Commitment to process improvement for overall team effectiveness
• Professional communication that stresses diplomacy, empathy and patience

Salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data.

Hourly rate: $32.00 - $40.00.

White Plains, NY:
One North Broadway, 14th Floor, 10601

Regular

Full time

Hourly

• Employer‑sponsored medical, dental, and vision with a variety of coverage options
• Company provided and supplemental life insurance
• Paid vacation and sick time
• Paid company holidays
• A Spirit day to encourage and allow employees to volunteer in their community
• 401(k) plan
• Employee Assistance Program (EAP) at no cost—services include telephonic counseling sessions, consultation on legal and financial matters, emotional well‑being, and family/caregiving support
• Additional voluntary programs such as spending accounts, student loan refinancing, accident insurance, and more

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non‑Compete will be required for certain positions and as allowed by law.

Our organization participates in E‑Verify.