Service Specialist, Customer Service​/HelpDesk

Job Title:
Service Specialist

Location:
West Henrietta New York 14586

Duration: 4 months

Schedule:
Monday through Friday, 8-5pm (1 hour lunch)

• Delivers quality service to Client clients who are utilizing the Hire Right system for background checks / screening.
• They interact via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Client products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

• 2 years or more customer service experience
• Comfortable with high-volume outbound/inbound calling
• Confident, clear, and professional phone presence
• Experience in customer outreach
• Resilient and motivated by goals and metrics