Concierge

As a Concierge at Brightview Senior Living, you'll be the welcoming face of our vibrant senior living community, ensuring every resident, family member, and guest feels valued and supported. Based within our hospitality-focused Healthcare & Medical Services setting, you'll manage front desk operations, answer phones, coordinate transportation and appointments, and assist with tours and move-ins. You'll partner closely with care, dining, and activities teams to deliver seamless, resident-first service while upholding safety, privacy, and cleanliness standards.

Brightview offers training, growth opportunities, and a collaborative, compassionate culture where your commitment to hospitality truly makes a daily impact on seniors' lives.

Responsibilities

• Warmly welcome residents, families, and visitors and provide a high-touch hospitality experience.
• Manage front desk operations, including phones, check-ins, and visitor registration.
• Coordinate transportation, reservations, and appointments for residents.
• Provide accurate information about community services, activities, and local resources.
• Support resident move-ins and tours in partnership with sales and care teams.
• Handle light administrative tasks such as mail, packages, and documentation.
• Respond promptly to resident requests and follow through to resolution.
• Collaborate with care, dining, and activities teams to support engaging resident experiences.
• Maintain a clean, professional, and secure lobby and common areas.
• Follow community safety, privacy, and infection-control protocols.

Required Skills

• Customer service
• Front desk operations
• Telephone etiquette
• Scheduling and coordination
• Basic computer skills (MS Office, email, calendars)
• Electronic records/data entry
• Conflict de-escalation
• Time management
• Professional written and verbal communication
• Knowledge of senior living or healthcare environments