Bilingual Community Support Specialist

Job Overview – Bilingual Community Support Specialist

Compensation: $25/hour

Location:
New York, NY

Schedule:
Monday to Friday (Remote)

TAG Med Staffing is hiring Bilingual Community Support Specialists in New York, NY for our client, providing outreach, client support, service coordination, and resource assistance within a healthcare environment. This role will communicate with individuals to identify needs, provide information and support, coordinate access to available services, and maintain accurate documentation and follow-up. The ideal candidate has 3–5 years of customer service, social services, healthcare support, community outreach, care coordination, or related experience and is fully fluent in both English and Mandarin.

• Client Outreach: Manage inbound and outbound communications while providing responsive support, information, and guidance to individuals.
• Client Support: Communicate with individuals to understand their needs, answer questions, and provide appropriate assistance.
• Resource Support: Provide information about available healthcare, social services, and community resources.
• Service Coordination: Support ongoing client needs while coordinating information, communication, and appropriate follow-up.
• Documentation: Maintain accurate client records, interactions, and service-related information within electronic systems.
• Compliance: Handle confidential information in accordance with applicable healthcare, privacy, and organizational requirements.

• Education: High school diploma or equivalent is required, with an associate degree preferred.
• Experience: 3–5 years of customer service, social services, healthcare support, community outreach, human services, or related experience is required.
• Industry Knowledge: Experience supporting individuals in a service-oriented environment is required, with healthcare, social services, community services, or human services experience preferred.
• Technical
  
  Skills:
  
  Strong computer and electronic documentation skills are required, with experience using CRM, case management, or related business systems preferred.
• Skills & Attributes: Full professional fluency in English and Mandarin, including speaking, reading, and writing, is required, along with strong communication, organizational, empathy, client service, attention to detail, and workload management skills.