Credit & Collections Specialist Job in White Plains, NY

Credit & Collections Specialist

We are looking for a Credit & Collections Specialist to join our team in White Plains, New York on a contract basis with the potential for a permanent position. This role supports the credit function by managing outstanding receivables, evaluating orders against established credit terms, and helping resolve payment-related issues efficiently. The ideal candidate is organized, confident communicating with customers and internal teams, and comfortable handling a fast-paced workload focused on collections and account support.

Responsibilities:

• Manage receivable accounts by conducting frequent outreach to customers to secure payment commitments and address overdue balances.
• Review incoming orders scheduled for prompt delivery and determine release status based on company credit policies and account standing.
• Investigate short payments, deductions, and disputed balances, then prepare and route supporting documentation to the appropriate internal teams.
• Partner with sales and management staff to communicate account concerns, escalate risks, and support timely resolution of collection matters.
• Provide cross-functional support within the department by stepping into related tasks as needed to maintain coverage and workflow continuity.
• Post and apply daily customer payments accurately when required, ensuring account records remain current.
• Process routine daily transactions and maintain proper documentation for financial activity.
• Respond to customer questions regarding account status, payment activity, and collection-related concerns with a high level of service.