Workers Compensation Centralized Scheduling Representative

Position Summary

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world‑class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

State of

Location:

New York

Work Comp Centralized Scheduling Representatives are energetic individuals with excellent customer service skills. Their responsibility is to respond to incoming calls from referral sources and patients, gather registration information and schedule appointments. Additionally, they answer questions and inquiries, provide information about our services, and handle positive and negative feedback. Representatives report to the Centralized Scheduling Manager. This position falls under the Workers' Compensation Department and is dedicated to supporting functions related to work‑related injury claims, compliance, and case management.

• Answering phone calls from prospective, current, and past patients professionally and responding to their inquiries.
• Researching required information using available resources.
• Identifying, escalating priority issues and reporting to the high‑level management.
• Routing inbound calls to the appropriate clinics/personnel.
• Following up complicated customer calls, when required.
• Completing call notes and call reports as necessary.
• Obtaining and evaluating all relevant data.
• Managing administration, communicating, and coordinating with internal departments.
• Other duties as assigned.

• High school diploma or equivalent.
• 1 year+ of experience with Workers Compensation insurance in a healthcare environment required; experience with outpatient therapy preferred.
• 3‑5 years administrative/office experience.
• Open availability, Monday through Friday – 7:30 am to 6:00 pm.
• Strong customer service experience.
• Excellent communication skills.
• Proficient in Raintree EMR.
• Proficient in Microsoft Applications.
• Ability to work in a fast‑paced environment.

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Self‑motivated and ability to display initiative.
• Maintain proper and professional telephone voice and utilize proper telephone etiquette.

• Best
  
  Employer:
  
  A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Exceeding Expectations:
  Deliver best‑in‑class care and witness exceptional patient outcomes.
• Incentives Galore:
  Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
• Empowering Values:
  Live by values that prioritize teamwork, growth, and serving others.

Compensation ranges up to an hourly rate of $23.00 based on experience.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.