Health Center Manager

Health Center Manager (Covering White Plains, Yonkers and Mount Vernon) Position Summary

The Health Center Manager is responsible for all operational and clinical performance and day-to-day activities at the assigned health center(s). Reporting to and in collaboration with the Regional Director, Patient Services and Operations [RDPSO], the HCM must ensure daily staffing coverage at assigned health center, work collaboratively with other HCMs to re-deploy staff to other centers based on need, and handle patient issues and complaints as they arise.

The HCM is the on-site authority and supervisor of all staff in the health center. The Health Center Manager must adhere to the budget and operational plan for the health center and support the strategic plan and mission of PPHP. The HCM is responsible for all aspects of assigned health center, including assuring that facility and security issues are properly reported and handled, information technology and clinical informatics issues reported and resolved, and that all other issues that might arise are handled in a timely and efficient manner.

• Oversees the daily operations and staffing of assigned health center(s).
• Directly supervise staff, which includes the hiring, orienting, training, performance management process and separating staff, if needed in the health center, including clinician staff.
• Meets or exceeds visit goals through attentive management of the health center’s operations including scheduling, matching center hours with patient demand, and staffing.
• Adheres to the budget for the health center and prepares operating and capital budgets annually.
• Maintains direct control over and accountability for health center inventories, purchases, supplies and petty cash.
• Responsible for center to be adequately supplied and all equipment in working order.
• Assures all staff are trained to offer excellent customer service and quality care to patients in each of their specialty areas in the health center.
• Acts as customer service role model and provides regular feedback to center staff regarding patient experience, productivity, and appearance of the center.
• Holds daily huddles (assigning a designee in the absence of HCM) to ensure that communication of new information and the daily schedule and staffing are clear to all staff.
• Is responsible for:
  Daily health center flow, including implementing improvements to maximize efficiency, productivity, and the overall patient experience.
• Motivating health center-based team through frequent communications, including ensuring that staff are aware of their role in facilitating PPHP’s strategic strategies and goals.
• Ongoing and continual supervisory feedback for health center staff members to identify and remove barriers to success and create useful systems based on their input. o Proactively identifying obstacles to quality and/ or customer service and either making changes in the sphere of influence or reporting issues to RDPSO for further assistance.
• Is accountable for health center performance vs. monthly budget volumes and shares volume and other statistical information with health center staff to motivate productive performance.
• Routinely reviews and analyzes reports of service visits, budgets, billing, entitlement program enrollments, finances and other performance measurements as directed by RDPSO. Provides feedback and prepares corrective action when needed.
• Facilitates the work of the RDPSO with on-site clinicians to ensure highest level of efficiency and productivity is reached in the health center while maintaining quality of patient care.
• Builds a successful health center team and communicates regularly and effectively, including making proactive suggestions to RDPSO regarding staffing issues that impact PPHP.
• Through at least biweekly individual supervision meetings with all health center staff, obtains a thorough understanding of and proceeds to address day-to-day operational issues in the health center.
• Completes probationary and annual performance reviews timely, providing meaningful feedback to members of the health center team.
• Develops and completes performance improvement plans or…