Supervisor, Patient Accounts

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Title

White Plains Hospital

Job Description

Supervisor

Job Code: 100073

Department/

Location:

Patient Accounts

FLSA Status: Exempt

Reports To

Manager, Patient Accounts

Position Summary

The supervisor of patient accounts provides assistance with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. Compiles and analyzes statistical data to measure and explain staff performance, accounts receivables, and progress towards financial targets. Identifies trends and recommends process improvements to enhance workflows, expand staff training and skills, advance productivity, and meet department goals.

Provides technical guidance and assistance to the Revenue Cycle staff on complex billing, payment, and/ or follow up activities

Essential Functions And Responsibilities Includes The Following

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors
• Ensures accounts are billed and followed accurately, timely, and in a compliant manner
• Resolves routine questions and problems posed by support staff, referring more complex issues to the Manager
• Assist in updating policies and procedures as necessary. Develops and implements processes, procedures, and controls to identify and address discrepancies associated with third party payments received
• Compiles and organizes statistical data related to staff productivity and quality weekly. Identifies and communicates both positive and negative trends to the management team
• Manage and participates in performance discussions as requested by the Manager
• Assist with developing and conducting training for respective applications and staff
• Maintain training materials, job aides, competencies, and training records for all staff to manage individual performance
• Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with any published or anticipated changes issued by governmental agencies and/or third-party payers
• Shares knowledge with staff through verbal and prepared written communication. Ensures CHS managed care contracts terms and conditions are adhered to by support staff and contracted parties
• Actively leads and participates in payer meetings to communicate and resolve billing and reimbursement issues
• Assists Manager in preparing materials in advance
• Monitors the performance of outside agencies including reconciling inventories and invoices
• Troubleshoots and acts as a point of escalation for issues arising internally and externally as a result of a vendor partnership
• Recruits and trains new personnel. Assists Manager with evaluations and counseling when needed
• Prepare departmental and ad-hoc reports as requested
• Participates in special projects as requested by the Manager
• Keeps the Manager and Director informed as to the status of the department
• Develops and submits departmental goals and objectives as required by the Division Administrator
• Attends and participates in educational programs or activities to maintain current level of knowledge or expertise to manage department
• Supervises and controls the billing to all third-party agencies
• Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis
• Reviews pre-collection report and assists with preparation of accounts for transfer to bad debt for outside collection agencies
• Reviews trial balance reports as needed for monitoring staff performance, and/or adjustments
• Adheres compliance to all financial assistance policies and regulations regarding financial assistance
• Performs all other related duties as assigned

• High School Graduate or GED required. Graduate of an accredited College with an Associate Degree in Business, Healthcare Administration or Accounting preferred
• Minimum of three years of previous experience in patient accounts
• Knowledge of hospital billing and reimbursement of insurance as well as third-party billing
• Ability to use basic office equipment and…