Revenue Cycle Training Specialist

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Title:
Revenue Cycle Training Specialist

Job Type: Permanente/ Full time

Location: white plains, NY

Position Summary:

The Revenue Cycle Trainer is responsible for training new and existing staff to use the EPIC system for front and backend processes as well as maintaining system-wide proficiencies. The trainer will be responsible for the development of training materials and upkeep of information on shared drives accessible by the team. The trainer will provide ongoing training and support including refresher training, training on EPIC upgrades, how to optimize the use of EPIC, and how to review workflows, work queues, or other areas for targeted quality improvement.

A major focus is on helping staff develop expertise in using EPIC applications in their daily work. Methods of training delivery may include instructor-led courses, video courses, webinars, online courses, team review and one on one coaching sessions. Possess strong leadership, communication, teaching, public speaking and conflict resolution skills. Maintain a full understanding of revenue cycle operations and billing. The trainer will assist leadership in development of best practice standards and optimization of workflow and process to meet and exceed departmental goals.

The trainer will assist with staff re-education as needed as well as review and audit of staff adherence to department processes. The trainer will assist in trending and development of reports for presentation to leadership.

Essential Functions and Responsibilities Includes the Following:

Maintains role-based training content, instructional materials, and workflow/operational feedback for new and existing training, including meeting deliverable dates, independently or with team members

Actively maintain up-to-date content and trains applicants according to defined best practice workflow

Ability to work intra and inter departmentally, across all levels, to assure accurate process flow for optimal reimbursement, as well as, adhering to compliance for billing rules and regulation

Responsible for development, delivery and optimization of training materials such as lesson plans, handouts and slide presentations as needed. Must have strong technical writing experience.

Maintains knowledge and up to date processes for Revenue Cycle and Professional Billing

Develops, distributes and trains team members on best practice workflow and department standards.

Prepares and distributes reference materials for management and staff as it relates to staff development

Hosts in person and virtual training sessions

Provides individualized support to learners as needed and as requested

Administers end-user assessments and surveys and analyzes results to continually improve training

Must maintain any needed continuing EPIC education requirements for certification

Present verbal and written information in a clear and easy to understand manner and actively engage with all trainees and encourage collaboration among trainees

Prepares for pre and post training sessions, set up training lessons, arrange training room and environment and return training room to original state after training sessions.

Follow up outside of classroom to offer post training support through response to parking lot questions, elbow support as needed and classroom performance reports

Conduct routine reviews to identify non-adherence to process, identify opportunities for process improvement or re-education to improve overall department performance

Performs regular audits to identify areas of opportunity and re-education opportunities

Works with leadership to develop best practice workflow and optimize system use and staff performance

Triage and resolve requests for training and support needs for revenue cycle and operations teams as needed

Conducts revenue cycle analysis, trending, prepare month-end reports and make continual assessments of plan contract performance and progress.

Responsible to provide analysis, reporting and recommendations for plan specific contracts and future negotiations to Senior Management and Managed Care Team

Audits plan payments and denials to assure plans are adhering to contract terms and rates

Presents to leadership findings and develops training and action plans

Proactively identifies education opportunities and process improvement opportunities

Demonstrates leadership skills with the ability to guide, direct, train and interact with management on a regular basis

Responsible for compliance with hospital and Human Resources policies and procedures, competency and education requirements are satisfied as per hospital policy

Participates in the Performance Improvement Program as defined by the organization.

Is responsible to participate in committees, task forces and projects as appropriate.

Understands and adheres to the Performance Standards, Policies and behaviors.

Ensures the provision of a safe employee/patient environment.

Works collaboratively with all levels of the hospital…