Night Audit - Cambria White Plains

250 Main St, White Plains, NY 10601, USA

Posted Saturday, February 21, 2026 at 5:00 AM

Job Title:

Night Auditor / Guest Service Agent

Reports To:

Front Office Manager and, Leadership Team

Accurately balances all h otel income and expenses for a 24 - hour hotel operating period. Maintains the functional areas of guest registration , telephone operations , and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.

• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Balances all room revenue and room expenses.
• Balances all room and tax charges for closing of financial transactions of the day.
• Answer hotel telepho nes courteously and efficiently and provide wake- up calls to guest rooms .
• Maintains a “can-do" and a “guests first” attitude at all times.
• Be familiar and knowledgeable with the operation of the P oint-of- S ale system (ALOHA) , Profit Sword , Choice Advantage PMS , and all front-office operating systems.
• Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security, and all other policies, procedures , and standards.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations .
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Att ends scheduled training sessions and meetings and completes all mandatory training as dictated by the brand , Meyer Jabara, and the hotel management.
• Ensure the hotel is properly locked and secure during the night.
• Assist with any emergencies or irregularities that arise.
• Works as a functional member of the team and is ready and willing to assist with any other department duties within the hotel as directed .

• Education:
  
  Minimum of Hi g h School Diploma or e quivalent
• Experience:
  
  Previous hospitality experience required
• Previous supervisory experience preferred
• Knowledge of accounting principles
• Skills:
  
  Interpersonal c ommunication skills /customer service orientation
• Attention to d etail and well-organized
• Good oral and written communication skills in English , bilingual a plus
• Computer aptitude , especially Microsoft Excel
• Mathematical skills (profit/loss concepts, percentages and variances)
• Must have ability to work weekends and holidays.
• Ability to multitask
• Ability to stay awake during working hours overnight
• Ability to lift, pull, or carry items weighing at least 50 pounds

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.