Director of Operations

Director Of Operations

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our operations team as Director of Operations. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

Position Overview

We are seeking a seasoned Director of Operations to lead the Housekeeping and Engineering operations of our luxury hotel in Westchester County, NY. This dynamic leader will be responsible for maintaining exceptional standards of cleanliness, property condition, preventive maintenance, safety, and operational efficiency. The Director of Facilities will play a critical role in protecting the hotel's physical assets, enhancing the guest experience, and fostering a culture of service, quality, safety, and accountability.

Only highly experienced candidates with demonstrated success leading Housekeeping and Engineering operations in a luxury hotel environment need apply.

Does this sound like you?

Join the leadership team at Westchester County's premier luxury hotel. Work alongside an experienced General Manager and a strong Executive Team in a positive, supportive, and results-driven environment. We offer competitive compensation, a performance-based bonus, and a comprehensive benefits package.

This is a unique opportunity to make a meaningful impact on the guest experience, the condition of the property, and the hotel's continued success. We are seeking an accomplished hotel leader with extensive Housekeeping and Engineering experience, strong financial and operational judgment, and a passion for luxury hospitality. Only highly qualified candidates will be considered.

Key Responsibilities:

• Provide strategic and day-to-day leadership for the Housekeeping and Engineering departments.
• Ensure guest rooms, public areas, back-of-house spaces, mechanical systems, and exterior areas consistently meet luxury hotel, company, and brand standards.
• Conduct regular property inspections to identify and promptly address cleanliness, maintenance, safety, and presentation concerns.
• Oversee the hotel's preventive maintenance program, including guest rooms, HVAC, plumbing, electrical, lighting, kitchen, laundry, pool, spa, and life-safety systems.
• Ensure work orders, preventive maintenance, inspections, and repairs are completed promptly and properly documented.
• Monitor Housekeeping productivity, room inspection results, guest feedback, cleanliness scores, labor costs, supplies, and inventory levels.
• Develop and implement departmental standards, operating procedures, quality-control measures, and safety practices.
• Respond proactively to guest feedback and resolve concerns involving cleanliness, room condition, maintenance, or safety.
• Develop, manage, and monitor Housekeeping and Engineering budgets, labor expenses, utilities, repairs, supplies, and contracted services.
• Oversee linen, terry, guest supplies, cleaning products, uniforms, tools, equipment, and departmental inventory controls.
• Manage vendor and contractor relationships, review proposals, monitor performance, and ensure work is completed according to approved standards.
• Partner with the General Manager and Executive Leadership Team on capital planning, renovations, equipment replacement, sustainability initiatives, and property improvement projects.
• Recruit, train, coach, and develop Housekeeping and Engineering leaders and associates.
• Establish clear performance expectations and promote a culture of accountability, teamwork,…