Night Auditor

Job Title:
Night Auditor/Guest Service Agent

Accurately balances all hotel income and expenses for 24-hourhotel operating period. Maintains the functional areas of guest registration,telephone operations, and guest reservations overnight to ensure guest satisfaction and maximize hotel profitability.

• Resolves guest complaints to the satisfaction of the guest; responds promptly toany guest request for service.
• Balances all room revenue and room expenses. Balances all room and tax charges for closing of financial transactions of the day.
• Answer hotel telephones courteously and efficiently and provides wake-up calls toguest rooms.
• Maintainsa “can do” and a “guests first” attitude at all times.
• Be familiar and knowledgeable with the operation of the Point-of-Sale system(ALOHA), Choice Advantage PMS, and all front office operating systems.
• Follow Cambria Suites and Meyer Jabara Hotels operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures, and standards
• Worksas a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Arrivesat work in a timely fashion in accordance with the posted schedule.
• Abidesby established uniform guidelines.
• Attends scheduled training sessions, meetings, and completes all mandatory training as dictated by the brand, Meyer Jabara, and the hotel management.
• Worksas a functional member of the team and is ready and willing to assist withany other department duties within the hotel as directed.

Education:

Minimum of High School Diploma or equivalent

Experience:Previous hospitality experience required
Previous supervisory experience preferred
Knowledge of accounting principles

Skills:Interpersonal communication skills/ Customer service orientation
Attention to detail and well organized

Good oral and written communication skills in English, bilingual a plus

Computer aptitude,especially Microsoft Excel

Mathematical skills (profit/loss concepts, percentages and variances)

Must have ability to work weekends and holidays

Ability to multi- task

Ability to stayawake during working hours overnight

Ability to lift,pull, or carry items weighing at least 50 pounds

The statements inthis position description are intended to describe the essential nature andlevel of work being performed.

They arenot intended to be ALL responsibilities or qualifications of the job.