IT Technician

IT Technician Job Description

Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services.

Location:

White Plains, NY office (on‑site).

Schedule:

Monday through Friday, 8:00 am – 4:45 pm. Compensation: $20.00–$30.00 per hour, commensurate with experience.

The IT Technician will support the IT Systems Manager in providing technical assistance to employees and delivering help desk and remote support from our White Plains, NY office. Primary responsibilities include diagnosing and resolving IT issues, implementing technical solutions, improving existing systems, and assisting with the development and execution of IT projects. This role requires strong analytical and troubleshooting skills, along with excellent communication abilities.

The ideal candidate can work both independently and collaboratively to identify, assess, and resolve technical problems. Effective communication with employees across the organization, as well as coordination with internal technical teams, is essential for success.

• Install, configure, and verify software applications.
• Provide support for project‑related tasks as assigned.
• Troubleshoot and resolve end‑user technical issues.
• Document technical procedures clearly and thoroughly to ensure consistent support, knowledge sharing, and repeatability of IT tasks.
• Install and configure computer peripherals and related equipment.
• Install, configure, and deploy PCs.
• Provide phone‑based technical support for remote and off‑site users.
• Procure hardware and software through the company’s purchase order process.
• Administer and maintain user accounts.
• Participate in departmental collaboration and information sharing.
• Onboard new employees and offboard departing employees as required.
• Provide regular status updates to managers and end users.
• Support the company’s compliance with cybersecurity policies, protocols, and industry best practices.
• Identify opportunities to streamline processes, improve efficiency, and reduce costs through workflow improvements, task consolidation, or process reengineering.
• Understand and support the company’s business and IT strategic objectives.
• Adhere to all safety and health rules and regulations as directed by the supervisor.
• Follow and comply with all procedures outlined in the company’s security policies.

• Detail‑oriented and thorough, capable of following through to completion of tasks.
• Demonstrates strong communication skills, including clear verbal communication and active listening.
• Keeps the team informed to ensure consistent support responses and produces clear, thorough documentation.
• Effectively manages multiple tasks simultaneously while maintaining focus and accuracy.
• Contributes to overall team success by completing related tasks as needed.
• Actively pursues ongoing technical development through training, certifications, and self‑guided learning.
• Learns new skills quickly and adapts to evolving technologies, tools, and procedures.
• Brings prior experience with cybersecurity practices in a business or organizational environment.

• Strong foundational skills in Information Technology.
• Solid analytical and problem‑solving abilities.
• Hands‑on experience providing technical support.
• Excellent written and verbal communication skills.
• Prior experience creating clear, comprehensive technical documentation.
• Ability to work independently as well as collaboratively within a technical team.
• Relevant IT certifications or a degree in Information Technology (or related field) preferred.
• 1–2 years of experience in a technical support role.
• High School Diploma or GED required; a…