Support Engineer Level 1

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Full Time White Plains, NY, US

30+ days ago Requisition

Salary Range: $22.50 To $26.45 Hourly

Full-time
- On-site Position

Edu Tek LTD. is seeking an enthusiastic, professional and detail-oriented Level 1 Support Engineer to join our dynamic company. This Support Engineer position is ideal for a candidate eager to build hands‑on technical experience while supporting a fast‑paced environment.

The successful candidate must have the demonstrated ability to:

• provide effective, professional and reliable IT support to a busy team of professionals
• act as initial point of contact for IT related issues by providing front line support to end users
• prioritize and manage a full workload with keen attention to detail and accuracy
• work both independently and in collaboration with others as a team player with a positive attitude
• comprehend and quickly diagnose and resolve technological issues
• apply organizational and IT skills with a system of following‑up and following‑through on pending items and issues
• work in a fast‑paced environment, manage multiple tasks simultaneously, and problem solve

• Incident management: perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments
• Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues
• User support and administration: manage permissions and access rights, perform software installations, and assist with workstation setup
• Provide practical solutions, guidance, and technical support to end users while escalating more complex issues, as needed, to the System Administrator

• Technical skills, including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, third‑party cloud support, communication technology implementation, and strong troubleshooting skills.
• High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required.
• Associate or bachelor’s degree preferred; industry certifications and equivalent IT experience are a significant plus.
• 1+ years related IT experience performing similar tasks in a professional service or School setting is preferred.
• Excellent written and verbal communications skills
• Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach
• Must have Valid driver's license and reliable vehicle.