Service Desk Analyst , NY, White Plains

Position: Service Desk Analyst Jobs in USA, NY, White Plains | Rose International Job
Required

Education:

Associate degree in Information Systems

Desired

Education:

4-year college degree is preferred

Required Skills:

Minimum 4 years prior demonstrated experience

Remote phone support

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Ability to absorb and retain information quickly

Ability work independently with minimal supervision

Sitting for extended periods of time

General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support

Windows 10

MS Office (versions 2016/O365)

MS Outlook (versions 2013/16/ O365)

Intune & Webmail

Cisco Jabber / Meeting Place

Active Directory / Active Roles / Quest Password Manager

SAP & Maximo - password unlockesets

Enterprise epartmental applications specific to Client

Periodically support other IT Groups as needed

Project Overview

The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc.

during work and extended hours.

Job Functions & Responsibilities

Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner

Access the Footprints ticketing system to create or resolve tickets

Ability to RDP into a machine to fix an issue

Preform password resets

Resolve any VPN access issues

Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications

Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

• ** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• ** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here
. Should you have any questions/concerns, please contact our HR Department via our secure
website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).