Support Engineer Level 1

Support Engineer Level 1

Full-time
- On-site Position

Description

Edu Tek LTD. is seeking an enthusiastic, professional and detail-oriented Level 1 Support Engineer to join our dynamic company. This Support Engineer position is ideal for a candidate eager to build hands-on technical experience while supporting a fast-paced environment.

The successful candidate must have the demonstrated ability to:

• provide effective, professional and reliable IT support to a busy team of professionals
• act as initial point of contact for IT related issues by providing front line support to end users
• prioritize and manage a full workload with keen attention to detail and accuracy
• work both independently and in collaboration with others as a team player with a positive attitude
• comprehend and quickly diagnose and resolve technological issues
• apply organizational and IT skills with a system of following-up and following-through on pending items and issues
• work in a fast-paced environment, manage multiple tasks simultaneously, and problem solve

Duties and Responsibilities

• Incident management: perform password resets, manage user accounts, and maintain access controls within Microsoft & Google environments

• Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and address printer and network connectivity issues

• User support and administration: manage permissions and access rights, perform software installations, and assist with workstation setup

• Provide practical solutions, guidance, and technical support to end users while escalating more complex issues, as needed, to the System Administrator

Qualifications and Requirements

• Technical skills, including Basic network configuration, Windows desktop support, printer and peripheral support, Windows server administration, desktop application support, enterprise mobility solutions, third-party cloud support, communication technology implementation, and strong troubleshooting skills.

• High fluency with Microsoft Office Suite & Google Admin is greatly preferred but not required.

• Associate or bachelor's degree preferred; industry certifications and equivalent IT experience are a significant plus.

• 1+ years related IT experience performing similar tasks in a professional service or School setting is preferred.

• Excellent written and verbal communications skills

• Excellent technological skills and the ability to effectively prioritize workload and problem solve with a positive and professional client service mindset and approach

Must have Valid driver's license and reliable vehicle.