Service Desk Analyst
Job in
White Plains, Westchester County, New York, 10601, USA
Listed on 2026-06-04
Listing for:
LanceSoft Inc
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Job Details:
Job Title:
Service Desk Analyst
Location:
White Plains, NY
Duration: 12+ Months
Pay Range: $35.00 to $38.00
Project Overview:
- This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
- Document all pertinent end user information.
- Resolve computer issues on impact. Escalate calls to appropriate support groups in IT.
- Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.
- Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
- Access the Footprints ticketing system to create or resolve tickets
• Ability to RDP into a machine to fix an issue. - Preform password resets.
- Resolve any VPN access issues.
- Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
- Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
- Remote phone support.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to absorb and retain information quickly.
- Ability work independently with minimal supervision.
- Sitting for extended periods of time.
- General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
- Windows 10.
- MS Office (versions 2016/O365).
- MS Outlook (versions 2013/16/ O365).
- Intune & Webmail.
- Cisco Jabber / Meeting Place.
- Active Directory / Active Roles / Quest Password Manager.
- SAP & Maximo – password unlock esets.
- Enterprise epartmental applications specific to organization.
- Periodically support other IT Groups as needed
- Associate degree in Information Systems; 4-year college degree is preferred.
- Minimum 4 years prior demonstrated experience.
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