Technology Services Manager

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Full Time White Plains, NY, US

27 days ago Requisition

Salary Range: $70,000.00 To $ Annually

Edu Tek Ltd. is seeking an experienced and motivated Technology Services Manager to lead and oversee multiple IT support teams while ensuring the successful delivery of technology services and projects. This role is responsible for managing daily operations, coordinating service activities, improving workflows, and maintaining a high level of customer satisfaction.

The ideal candidate is a strong leader with excellent organizational and communication skills, capable of managing personnel, prioritizing operational demands, and driving continuous improvement in a fast-paced, customer-focused environment.

• Lead and supervise multiple IT support teams, ensuring efficient day-to-day operations and service delivery.
• Serve as the primary escalation point for complex technical, operational, and customer service issues.
• Coordinate communication and collaboration across departments, vendors, and customer sites.
• Manage incoming service requests, incident tickets, and support workflows to ensure timely resolution and adherence to service standards.
• Oversee project schedules, staffing assignments, and resource allocation to ensure deadlines and deliverables are achieved.
• Conduct site visits to customer locations to monitor project progress, support field teams, and maintain strong client relationships.
• Prepare operational reports and performance updates for senior leadership, including project status, risks, service metrics, and improvement initiatives.
• Monitor team productivity, service quality, and customer satisfaction, implementing corrective actions when necessary.
• Develop and maintain efficient administrative procedures, documentation standards, and operational workflows.
• Oversee hardware and software inventory management, ensuring accuracy, compliance, and asset accountability.
• Assist in budgeting, forecasting, and operational planning activities.
• Train, mentor, and evaluate team members while fostering a culture of accountability, collaboration, and professional growth.
• Identify opportunities for process improvement and implement best practices to enhance operational efficiency.
• Ensure compliance with company policies, security standards, and operational procedures.
• Perform additional leadership and operational duties as assigned.

• Bachelor’s degree in Information Technology, Business Administration, or a related field preferred.
• 3–7 years of experience in IT support, technology operations, or service management.
• Previous leadership or supervisory experience managing technical support teams.
• Strong understanding of IT service operations, ticketing systems, incident management, and customer support processes.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent organizational, communication, leadership, and problem-solving skills.
• Experience with inventory tracking, reporting systems, and operational coordination.
• Proficiency with standard business software and documentation tools.
• Ability to analyze operational issues and implement effective solutions.
• Willingness to travel to customer sites as needed.

• Experience with IT service management frameworks.
• Familiarity with project coordination or project management methodologies.
• Experience working in managed services, educational technology, or field support environments.

• Strong leadership presence with the ability to motivate and guide teams effectively.
• Customer-focused mindset with a commitment to service excellence.
• High level of professionalism and composure in high-pressure situations.
• Strong attention to detail and commitment to operational accuracy.
• Self-motivated, adaptable, and capable of managing changing priorities.
• Collaborative approach with a focus on continuous improvement and team development.

$70,000 to $100,000 depending on experience

• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and holidays
• Company-sponsored training and certifications