POS Field Support Technician; on-site

POS Field Technician - Tier II

Overview:
A leading and long-standing organization in the retail technology and grocery distribution space is seeking a POS Field Technician to support point-of-sale systems across a growing network of independent retail locations. This is a hands-on, high-impact role that combines technical troubleshooting with customer-facing service.

Key Responsibilities:

• Provide remote and onsite support for POS systems across retail locations
• Install, configure, and maintain POS hardware and software
• Support store openings, upgrades, and system conversions
• Troubleshoot technical issues in real-time store environments
• Participate in an on-call rotation for after-hours and weekend support
• Train end users and ensure smooth daily operations

Qualifications:

• Experience supporting retail or supermarket POS systems
• Strong troubleshooting skills (hardware + software)
• Ability to travel regularly and work flexible hours
• Strong communication and customer service skills
• Experience with LOC SMS or similar POS platforms preferred
• Bilingual Spanish/English is a plus

Work Environment:

• Field-based with regional travel throughout the Northeast
• Rotational on-call schedule with additional compensation
• Collaborative, team-oriented culture

Compensation:

• 55k-65k

Why Apply:

• Join a stable, family-oriented organization with long-term growth potential
• Work in a dynamic, hands-on technical role supporting critical business operations
• Gain exposure to a wide variety of systems, environments, and customer settings
• Access ongoing training and certification opportunities