ServiceNow Expert

over 10 years ago, our company was born with a mission to help people and their pets when they need it most by challenging norms and fixing the er experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an er experience that focuses on what our pets and pet parents really need. We’ve done the same for our people, finding a way to say yes so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We also believe in investing heavily into technology and definitely have a startup-like environment, though we have nearly 6,000 employees!

as the servicenow platform engineer on the it infrastructure team, you will serve as our senior technical owner of the servicenow platform, designing, building, and scaling enterprise solutions across itsm, hrsd, knowledge, and virtual agent. This is a deliberate new addition to the team, not a backfill. We're expanding capacity at the senior level to reduce single-point-of-failure risk and unlock a roadmap that one developer can no longer carry alone.

You will function as the primary technical voice for servicenow at our firm, someone who can walk into a room with it leadership, people, operations, and finance, lead the technical conversation, and translate ambiguous cross-functional requirements into scalable platform solutions without needing a translator. You own outcomes, not just tickets.

the ideal candidate brings deep, hands-on servicenow expertise and the stakeholder maturity to match. You are a self-starter who takes full ownership without constant oversight, communicates technical complexity clearly to less technical audiences, and writes clean, well-tested, well-documented work that the whole team can rely on. You actively use ai development tools like claude enterprise and chatgpt as force multipliers, not shortcuts, and you approach an existing platform with curiosity about why it was built the way it was before proposing what to change.

This role is built to grow. The natural trajectory is toward a principal servicenow platform engineer and, over time, a platform architect or enterprise systems lead as the team and company scale

this role is primarily proactive; approximately 70% of your time will be focused on new builds, integrations, and roadmap delivery rather than reactive support. You will own four core ar
eas:

• stakeholder engagement and requireme
  nts: serve as the senior technical partner for it, operations, people, and cross-functional leadership. Lead technical discussions alongside the senior servicenow pm and it saas architect, not just participate in them. Translate business requests into technical specifications independently, manage the incoming request backlog, and set clear expectations on priority and timeline without needing the it saas architect to bridge the gap
• integrations and automat
  ion: build and maintain rest/soap integrations with platforms across our stack, including workday, okta, and third-party connectors. Develop flow designer automations to eliminate manual handoffs and identify net-new automation opportunities that improve the employee experience without adding headco
  unt.
• governance, maintenance, and mentors
  hip: handle reactive support, bug fixes, and platform upgrades. Enforce development standards and security compliance. Mentor team members through code reviews and pairing sessions. Maintain technical documentation and knowledge base content so the platform never becomes…