Customer Supply Chain Associate Manager

Customer Supply Chain Associate Manager

The Customer Supply Chain Associate Manager plays a critical role in delivering exceptional customer service and supply chain performance across domestic, affiliate, and export customers. This position serves as a key link between customers and internal teams, using data-driven insights to optimize inventory availability, improve service performance, and strengthen customer relationships. This role is ideal for a supply chain professional who enjoys collaborating cross-functionally, solving complex business challenges, and influencing customer replenishment and operational decisions that drive measurable business results.

What You'll Do

• Manage and optimize the customer order management process to support high service levels and customer satisfaction.
• Review customer orders, inventory levels, forecast performance, and product availability to proactively identify risks and opportunities.
• Analyze customer supply chain data, including forecasts, inventory, point-of-sale performance, and in-stock metrics, to develop recommendations that improve replenishment and service outcomes.
• Develop and maintain customer-specific reporting, dashboards, and performance metrics.
• Monitor and analyze key customer performance indicators such as OTIF, fill rate, on-time delivery, order compliance, deductions, chargebacks, and fines.
• Build strong partnerships with customer supply chain teams and other external stakeholders to drive performance improvements and identify cost-saving opportunities.
• Lead customer discussions and participate in regular business reviews focused on inventory, replenishment, service performance, and operational improvement.
• Collaborate with Planning, Sales, Marketing, Logistics, IT, and third-party partners to resolve order fulfillment issues and improve business processes.
• Support new product launches by ensuring customers are properly set up and ready to order new items.
• Partner with internal teams to support customer onboarding activities, including EDI connectivity and operational requirements.
• Identify opportunities for continuous improvement and leverage digital tools, reporting solutions, and emerging technologies to improve efficiency and performance.
• Promote and support quality standards and compliance requirements within all areas of responsibility.

What We're Looking For

• Bachelor's degree required.
• 5+ years of supply chain, customer service, customer operations, or related experience within a customer-facing environment.
• Experience working with retailer and customer platforms such as Retail Link, Vendor Central, or similar systems.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Advanced Excel skills and experience with reporting and visualization tools such as Tableau and/or Power BI.
• ERP experience required;
  Oracle experience preferred.
• Understanding of POS data, inventory management, customer metrics, and replenishment processes.
• Strong presentation, communication, and stakeholder management skills.
• Ability to influence cross-functional teams and drive accountability without direct authority.
• Highly organized, self-motivated, and comfortable managing multiple priorities.
• Continuous improvement mindset and commitment to operational excellence.

Why Join Us

• Hybrid work environment for most roles
• Office-based employees receive partial lunch subsidies, ensuring you savor mouthwatering meals without breaking the bank.
• Annual discretionary bonus
• Outstanding healthcare options prioritizing your physical and mental wellness.
• 401(k) match with Profit Sharing to secure your financial future.
• Health and Wellness Initiatives, including gym membership reimbursement, wellness workshops, and mental health support.
• Tuition reimbursement opportunities
• Compensation: $105,000 - $115,000 DOE

As we strive for excellence together, our commitment to offering remarkable benefits remains unwavering, ensuring a brighter future for everyone in our growing community. Combe offers equal employment opportunities to all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We value diversity and inclusion and actively seek a variety of backgrounds, perspectives, and experiences.

We provide reasonable accommodations to applicants with disabilities and strive to build an accessible and inclusive environment for all candidates.