Sr. Product Manager

Supervisory Responsibility:

Product Managers,Assistant Product Managers,Product Specialists,andother

Product Management personnelasassigned.

Customer Service personnel and Customer

Service functionsarealsoincluded within this role.

Knowledge, Skills,and Abilities:

• Abilitytoworkacross Japanese Americanculturallines.
• Abilitytoanalyze sales information:
  
  Quantity,Revenue,Price,and Gross Margin.
• Data Management and Problem -Solving Capability.
• Abilitytoworkincross-functional teams:
  
  Sales,Manufacturing,Planning,Customer Service& Logistics.
• Abilitytounderstandmanufacturingprocessesandprocedures.
• Abilitytoperform Customer/Prospectpresentationsonproductsandservices.
• Negotiation Skills.

Competencies:

• Cross-Cultural Sensitivity
• Strategic Thinking
• Team Focus
• Creative Problem Solving
• Tactical Communication Verbaland Written
• Meticulous and Organized
• Results Driven
• Time Management
• Abilityto Influenceacrossdepartments.
• Sales Fundamentals

Essential Functions:

• Prompt,regular,anddependableattendanceisanessentialfunctionofthisjob.

Product Lifecycle Management

• Support the product portfolio priorities, NPR/new product registration, commercialization, and product scale-up across assigned business units.
• Coordinate Sales, Technical, Product Development, Purchasing, Planning, Manufacturing,and Operations activities required to develop, launch, supply, and rationalize products.
• Workwith Business Directors and Sales Managerstoalignproduct  planswithcustomer requirements, market opportunities, growth priorities, and business objectives.

Fulfillment,Forecasting,andSupply Coordination

• Own demand planning (forecasting) for all product lines by integrating forecasts, actual sales, customer requirements, inventory, manufacturing capacity, and supply constraints.
• Monitorproductionschedules,inventory,customer orders, andsupplyconstraints;communicate risks and recovery actions to affected functions.
• Coordinate supply for domestic and export customers, including products purchased from or supplied to Company subsidiaries.
• Establish inventory,safety stock,andreplenishmentrequirementsthatsupport customer service and control excess inventory.
• Participateindemand-sensingandmonth-end reviews andimplementtactical product line actions required to support business growth and forecasts.

Supply Chainand Plant  Coordination

• Serveastheprimary Commercialinterfacewiththeplantandmanufacturingorganizationforall product lines.
• Convert customer demand and commercial priorities into executable production, purchasing, inventory (imports), and logistics plans.
• Work with Manufacturing to prioritize production campaigns to improve fulfillment performance and FCST accuracy.
• Participateinplantproduction,inventory,andsupply-planningreviewsandcoordinateresolution of operational issues affecting customers.

Inventory,Systems, andMaster Data Management

• Own inventory levels for all product lines, slow-moving, excess, obsolete, expired, damaged, and off-specification material etc.
• Lead MRB reviews and develop disposition, reduction, and rebalancing plans with Manufacturing, Planning, Purchasing, Finance, Sales, and Customer Service.

Customer Service Leadership and  Execution

• Directly manage Customer Service personnel, including staffing, workload allocation, training, development, performance management, and adherence to procedures.
• Align Customer Service  prioritieswithproduct line,supply chain, plant,logistics,and commercial requirements.
• Ensureaccurateorderexecution,timelyproductavailabilityanddeliverycommunication,backlog management, and effective escalation of customer issues.
• Coordinateresolutionoforder,supply, production,quality,anddeliveryissueswith
  
  Sales, Planning, Purchasing, Manufacturing, Logistics, and Quality.
• Establish and monitor Customer Service measures for order accuracy, cycle time, response time, backlog, on-time delivery, issue resolution, and customer satisfaction.
• Leadimprovementstoorderexecution process,customer communication,escalation handling, and overall customer service execution.

Leadership and General Responsibilities

• Supervise Product Managers , Assistant Product Managers , Product Specialists,Customer Service personnel, and other assigned staff.
• Travelinternationallyanddomestically,as required.
• Completeadditionalassignmentsasdeemednecessarybymanagement.

Summary/ Objective:

Responsibleformanagingtheoverallproduct linestoensure materialavailabilityandsupportbusiness growth objectives. Manage product life cycles for domestic and imported products, including new product registrations (NPR), commercialization…