Regional Service Manager

Overview

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As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. You will drive critical regional business programs, tackle complex challenges, and establish ambitious targets aligned with Tesla's strategic vision. This role involves setting and achieving challenging objectives to transform automotive transportation and requires innovative thinking to deliver exceptional results.

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
• Manage finances, understand business metrics, and lead daily operations to achieve goals in quality, productivity, cost, and revenue
• Act in the best interest of Tesla, demonstrate sound judgment, and foster a customer-focused culture
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

• Bachelor’s degree or equivalent professional experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100+ across a large geography, preferred
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities
• Experience running complex processes using Lean or other methodologies
• Valid driver's license required

Compensation and Benefits:
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits from day 1 of hire:

• Aetna PPO and HSA plans with multiple medical options and $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution options
• Company-paid HSA contribution when enrolled in the High Deductible medical plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (flex time for salaried positions), and paid holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight loss and tobacco cessation programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

• Sr Mgr Service - $144,000 - $216,000 annual salary

Plus cash and stock awards and benefits for all levels. Pay offered may vary based on factors including location, knowledge, skills, and experience. Details of participation in benefit plans will be provided if an offer is extended.

• Mid-Senior level

• Full-time

• Other

• Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities