Director of Operations

New Castle Metal (NCM) is a family‑owned company committed to personal and professional excellence. With five convenient locations, we’re able to service the East Coast from Maine down to Maryland. We seek both experienced industry professionals and motivated individuals eager to learn and grow. At NCM, we value teamwork, open communication, and adaptability, offering a dynamic environment that supports professional development.

Whether you’re experienced or just starting out, we provide the training, support, and opportunities to help you succeed in a fast‑paced, rewarding industry. Join our team and take your career to the next level with NCM!

The NC Metal – Director of Operations will play a key role in driving the overall operational performance and efficiency of NC Metal across all branch locations. This strategic position is responsible for overseeing Production & Process Management, Quality Assurance, Inventory Management & Control, and Team Leadership. The base office location for this position could be in one of the following locations:
White Plains, NY – Hicksville, NY – or Mountainside, NJ.

• Oversee and optimize the end‑to‑end production process, ensuring timely delivery and quality standards are met.
• Develop and implement production planning processes that balance capacity, lead times, and material availability.
• Establish and enforce Standard Operating Procedures (SOPs) to streamline processes and improve operational efficiency.
• Monitor and improve order fulfillment metrics, focusing on order accuracy, on‑time delivery, and cycle times.
• Ensure warehouse operations are efficient, safe, and organized, maintaining high standards for receiving, storage, and picking.
• Implement and manage a comprehensive machine maintenance program to extend equipment lifespan.
• Develop and execute inventory control strategies to optimize material availability and minimize excess or obsolete stock.
• Oversee inventory management procedures, including cycle counting and physical inventory, in collaboration with the HQ Supply Chain team.
• Build and maintain strong vendor and machine manufacturer relationships to support operations.
• Lead, develop, and motivate a high‑performing team, providing mentorship and fostering a collaborative, positive work environment.

• 7‑10 years of operations management experience in a large organization, with a focus on production planning and quality assurance in manufacturing or industrial settings.
• Strong background in inventory control, warehouse management, and implementing maintenance programs and metrics.
• Demonstrated leadership skills with the ability to build, motivate, and manage high‑performing teams.
• Expertise in developing and enforcing Standard Operating Procedures (SOPs) and driving continuous improvement.
• Excellent communication, problem‑solving, and relationship‑building skills with vendors and internal teams.
• 100% in‑person role based at one of our tri‑state branches, chosen to best suit your location. Some travel expected.

• A supportive and exceptional work environment
• Competitive salary
• Paid vacation and holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) plan with discretionary employer match
• Annual performance review

Wage Range: $120k - $150k annually plus additional benefits. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.