Training & Learning Manager

Training & Learning Manager

We are seeking a strategic and results-driven Training & Learning Manager to lead the key pillars of development, delivery and quality monitoring of organizational training within the healthcare and patient services industry.

This role is responsible for driving and measuring service excellence through data-informed programs, delivering impactful technical and soft-skills training, and providing support with employee development. The Manager partners with operational leadership and human resources to align learning strategies, employee performance measures with departmental goals.

• 5 years of experience in training, quality assurance, performance improvement, or learning and development.
• Content evaluation and some curriculum development strongly preferred
• 2+ years of supervisory or leadership experience required.
• Experience with in a customer service center or a healthcare environment strongly preferred.

• Bachelor's degree in business, education, organizational development, or related field required.
• Experience with adult learning modalities and implementing training delivery for measured results.
• Training & learning industry certifications, industry association participation desired.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent platform skills, follow up and organizational skills will be critical for success.
• Model professional behavior and reinforce organizational and departmental values.

• Salary of $125k-$145k based on experience and qualifications
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Paid Time Off and Paid Holidays
• Tuition Reimbursement