Associate Director of Client Services

• We’re looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar’s most important client partnerships
• Sitting at the intersection of clients, creators, and cross-functional teams, you’ll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences
• You’ll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive
• Beyond campaign delivery, you’ll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement
• Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact
• Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Competently and confidently deliver campaigns across all social media & content platforms, mainly Tik Tok, Instagram, and You Tube
• Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
• Assist team in creator negotiations (where applicable) with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
• Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc
• Support in new business pitches
• Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

• Up to four months of fully paid parental leave
• Charity volunteer days
• Home office stipend
• Professional development stipend
• Company-wide yearly bonus
• Private medical insurance
• Health cash plan
• Private pension scheme
• Monthly phone/internet reimbursement
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Remote/flexible work with offices in NY, London, LA and Malaga
• 25 working days of paid vacation each year, with office closure between Christmas and New Year’s Day

Appreciate and understand the value of top quality creativity

Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations

Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude

Experience with gaming brands and creators is a plus

Have strong detail-oriented communication, organizational and interpersonal skills5+ years’ agency or brand experience, including team management

Proven track record of successful program delivery and account growth with large customer accounts

Great management skills, a natural leader and motivator of people