General Manager

Crafting distinctively delicious food starts early morning in Au Bon Pain cafe. While our bakers line the shelves with hot, freshly baked pastries, muffins, bagels and scones, other team members brew our rich coffee and espresso blends from the highest-quality Arabica beans, set up the health smart oatmeal bar, and prepare dozens of fresh eggs for nourishing breakfast sandwiches. Their passion for quality and freshness continues throughout the day with mouthwatering sandwiches and wraps served on freshly baked breads;

hearty soups, stews and macaroni and cheese; enticing salads topped with our signature dressings; and assortments of cut and whole fresh fruit; cheese and crackers; energy bars; nuts; yogurt and indulgent cupcakes, cookies and brownies. Au Bon Pain caters to today s sophisticated but time-constrained customer in many ways. One day you may enjoy a made-to-order customized sandwich or salad, designed by you and prepared just the way you like it.

And the next day, you may only have time to grab a pre-made salad, sandwich, wrap or snack. But no matter how you shop Au Bon Pain, we promise that our food will always be delicious and fresh and our service fast and friendly. Au Bon Pain--Taste the goodness in every flavor-full bite!

Position Summary

The General Manager maintains accountability for the efficient and profitable operation of an Au Bon Pain café; the consistent delivery of “Guest First’ service to all guests; the maintenance of cafe quality; the leadership and development of café employees; the creation and maintenance of an environment of trust, credibility dignity and respect. The General Manager routinely exercises independent judgment and discretionary powers in the day-to-day performance of job duties.

He/she ensures that Au Bon Pain’s policies and procedures are implemented and maintained in a consistent manner.

Key Position Responsibilities

Provides leadership in the café by ensuring the adherence to all Au Bon Pain guidelines and standards and by creating an environment that promotes team work and a guest-first philosophy.

Manages the café’s financial performance to meet objectives and analyzes any variances and ensures financial controls are adhered to; ensures the integrity of all cash handling procedures; responsible for the accuracy of all cash and deposit transactions.

Ensures all team members are trained on the cash handling policies and investigates any variances with the Area Director.

Determines daily and weekly staffing requirements and develops and posts master schedules; recruits, interviews and hires team members for the café and makes termination decisions where warranted. Ensures all team members are properly trained and conducts orientation.

Ensures proper sanitation and cleanliness standards are adhered to and directs the team on the proper procedures to maintain cleanliness standards.

Ensures compliance with state, federal and local Board of Health requirements.

Maintains the integrity of the food cost management system; performs end of the week inventory and verifies the accuracy of all numbers submitted. Creates production planning amounts and reviews with Area Director; responsible for the accuracy of all food and beverage orders and ensures the accurate receipt of delivery.

Ensures that Au Bon Pain guest-first philosophy is practiced by every team member in the café; responds to guest needsand coaches and directs the team to perform their duties to exceed guest expectations. Resolves any guest issues that may arise to maintain Au Bon Pain’s quality standards.

A BS/BA degree is strongly preferred; a degree in hotel/restaurant management is highly desirable.

A minimum of three years as a manager in a full service or fast casual environment

Must be Serv Safe certified and have proven proficiency in all dimensions of restaurant

functions (food planning and preparation, purchasing, sanitation, financial analysis).

Must possess excellent communication skills for dealing with diverse guests and staff.

Must have a proven ability to determine applicability of experience and qualifications of job

applicants to ensure high performing teams,…