Stylist; Retail; Part-time

Overview

Mejuri is redefining luxury jewelry for a modern world. Since 2015, Mejuri has pursued responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. Mejuri meets customers where they are—in store, online, and via a growing global retail footprint of 58+ stores worldwide.

The Role:

A Stylist at Mejuri is a pivotal role in delivering an exceptional, personalized shopping experience that embodies our commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction reflects Mejuri’s core values and dedication to excellence.

Our Stylists create a warm, welcoming environment where customers feel valued and empowered to make confident choices. Through expert product knowledge, a deep understanding of style, and a passion for storytelling, you’ll guide customers in discovering pieces that resonate personally while driving key performance metrics such as sales, conversion, and customer satisfaction.

Stylists at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.

Customer

• STACK
  :
  Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Services
  :
  Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs
  : OPH, SPH, NPS (85%).

Operations

• Order Fulfillment
  :
  Participate as needed in back-of-house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization
  :
  Maintain organizational integrity of BOH up to display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology
  :
  Experience using or ability to learn to use point-of-sale systems and other retail technology.
• Shrink
  :
  Mitigate internal, external and administrative loss of product.
• Escalations
  :
  Identify and escalate opportunities, gaps, risks and roadblocks to store leadership.
• Merchandising
  :
  Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld.
• Fixtures & Maintenance
  :
  Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand; notify appropriate teams when display tools are missing or damaged.
• Escalations
  :
  Flag, identify and action any inefficiencies.

People

• Engaging
  :
  Build healthy relationships with team members and foster a positive work environment.
• Employee Relations
  :
  Adhere to policies and compliance practices.

• An ability to connect with customers in an authentic and warm way that makes them feel comfortable and want to return.
• Strong verbal communication and active listening to deliver on customer needs and work as a team.
• Ability to learn and retain product knowledge to suggest and style for customers.
• Critical thinking to deliver on customer and business needs in the moment.
• Ability to meet and exceed KPIs including SPH, Conversion, NPS, AOV, UPT.
• Ability to gather customer feedback, identify trends, and share insights with management.
• High attention to detail, organized working style, and initiative.
• Ability to work on the sales floor for extended periods.
• History of contributing to a positive team environment.

• Monthly retail bonus program.
• Regular performance reviews.
• A robust in-house retail learning program.

Accommodations / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment. If you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For accessibility-related assistance, please share in your application.

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