Store Manager Westchester- White Plains

Overview

Since 2009, we've been on a mission to bring sustainable fashion to everyone. We are a global brand with 50+ stores around the world and operate our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and reach millions of people with campaigns demonstrating our commitment to sustainability. We are a mission-based company that values an inclusive culture where everyone can grow, thrive, and belong.

Store Manager:
No position at Reformation is about the status quo. Every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals. Reporting to the Regional Director, essential responsibilities include but are not limited to:

• Measure and monitor sales performance and take action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience as a brand ambassador—embody brand values, engage customers on the brand, and share the stories of Reformation with a focus on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
• Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service by scheduling the right people in the right places at the right times while achieving payroll goals.
• Deliver and maintain extraordinary customer experience and NPS scores.
• Uphold inventory accuracy and controls in-store; lead and train the team to ensure consistent deliverables.
• Contribute to Loss Prevention and own training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards using retail and product reporting to strategize for the customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and business success.
• Ensure the selling floor reflects brand and concept standards at all times; train support staff and develop talent in visual and digital merchandising.
• Manage day-to-day performance of retail teams, enabling progressive career development and a strong employee experience.
• Be accountable for hiring, training, and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth, change, and results; collaborate with the Regional Director for constant improvement through activations, recognition, and clear communication.
• Own reviews, development plans, disciplinary action, and corrective action for the team.

• Minimum of 5 years retail experience required.
• Minimum of 4 years retail management experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities.
• Self-motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize results, and identify opportunities for improvement.
• Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
• Proactive and entrepreneurial sense of urgency with the ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.

The wage for this full-time position is $70,000…