Assistant Store Manager

Customer Service Manager – Retail Operations

Stop & Shop is a leading grocery retailer committed to delivering exceptional service. This role plays a key part in meeting community and financial goals.

• Oversee daily operations of Customer Service departments, including Front End, Online Pickup, and Cash Office.
• Ensure departments meet or exceed sales and profit targets.
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations.
• Accountable for recruitment, hiring, and orientation while retaining high talent.
• Direct, oversee, and evaluate training completion of all team members.
• Monitor and evaluate associate performance; provide development plans.
• Foster a culture of diversity and inclusion.
• Engage and retain associates by fostering a positive work environment.
• Manage labor relations to ensure compliance with company policies and labor laws.
• Address and resolve employee issues and grievances in a timely manner.
• Cultivate a culture of excellence in customer service, providing best-in-class service.
• Ensure customers experience a well-stocked store with freshest products.
• Support team training to deliver exceptional customer service.
• Monitor and analyze key performance metrics related to customer service and sales.
• Identify opportunities for process optimization and implement solutions.
• Manage departmental budgets, expenses, and financial targets to achieve profitability.
• Ensure compliance with company policies and regulatory requirements.
• Conduct regular safety audits and training sessions.
• Maintain a clean and safe working environment for all associates.
• Actively engage with local community to understand their needs.
• Develop and maintain positive relationships with community organizations, schools, and other stakeholders.
• Coordinate and participate in community events, outreach programs, and charitable initiatives.

• 1‑3 years of supervisory or leadership experience in retail grocery, preferably in Customer Service departments.
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent experience.
• Highly motivated, results‑oriented self‑starter with proven track record.
• Strong ability to influence and communicate across functions.
• Excellent multitasking and prioritization skills.
• Demonstrated leadership and management skills, inspiring and guiding teams.
• Exceptional written and verbal communication skills.
• High level of customer service skills, passion for exceeding expectations.
• Creative and strategic thinking to drive innovation and continuous improvement.
• Effective organizational and time‑management skills.
• Ability to work flexible hours, including weekends and holidays.

• Cultural commitment to diverse backgrounds and experiences.
• Comprehensive benefits.
• Opportunities for professional development and career growth.
• Associate discounts.
• Dedicated team serving local customers.

$64,800 – $97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.